Crawford Del Prete

Analyst Perspective

Crawford Del Prete

IDC EXECUTIVE VICE PRESIDENT
Worldwide Research Products & Chief Research Officer

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Failures in Document-Driven Processes Introduce Significant Risk

Failures in Processes Introduce Significant Risk

Consequences of failure are much more widespread than generally appreciated and result in significant costs to the business.

Risk Mitigation: Investing Where It Counts

Risk Mitigation: Investing Where It Counts

Re-engineering processes requires deep expertise and applying technology to a broken process can serve to simply “lock in” inefficiencies.

Better Document Processes Could Mean More Revenue

Better Processes Could Mean More Revenue

Breakdowns in customer-facing document processes can have a direct impact on revenue and customers.

Improving Document Processes Can Generate Business Opportunities

Improving Processing Can Create New Business Opportunities

Results from the survey clearly speak to the importance of optimized document processes.

Essential Guidance

Essential Guidance

Business processes now stretch across continents and often require intimate connections with business partners and suppliers throughout the value chain.