The Process Imperative
Good, workable processes depend on getting the right information, to the right people at the right time. Ricoh’s Process Imperative is an on-going initiative to promote understanding of new ways of processing information — whether it resides on paper or is already in digital form. We are funding research and providing resources on this site that bring together Ricoh’s business process expertise with that of industry visionaries, our partners and our customers.
Leveraging the Full Value of Customer Service
Government and Public Sector
Maximize Service Quality, Drive Out Cost
Build Customer Value and Lower Costs
Better Processes for Faster Time-to-Market
Drive Risk out of Business Processes
Recent Blog Posts
I’ve gained a greater appreciation of the value of quality customer service – and a better understanding of just how important it is for your organization to provide your customers with the right information at the time.
Intelligent Workers, or iWorkers – are the future of our changing workforce
The sales funnel. The customer-decision journey. The purchasing funnel.