The Process Imperative
We think of “Collective Imagination” as the original thinking of many people inspired by a wealth of knowledge and experiences. It is fundamental to business success. The essence of your company’s Collective Imagination—ideas and information—resides in structured and unstructured documents, both paper and electronic.
Documents and information drive critical business processes. It is critical to get the right information, to the right people, at the right place, in the right time. The effectiveness with which you manage these processes determines your ability to do just that. Effective processes are critical to support your ability to expand and grow, innovate and outmaneuver your competition. It also determines how much control you have over risk factors that can threaten your success.
Ricoh’s Process Imperative is an on-going initiative to promote understanding of new information processing paradigms that help enterprises leverage the collective wisdom embodied in their organizations. To that end, we are funding research and providing resources, like those found on this site, which combine our business process expertise with that of industry visionaries, our partners and our customers.
Featured Research Results:
There is real opportunity in government and public sector organizations in optimizing document and information processes to reduce costs and at the same time improve constituent services. In a Ricoh-commissioned global survey conducted by IDC, only 35.9% of government respondents characterize their constituent-facing document-driven processes as efficient and effective. They also believe optimizing these constituent-facing processes would reduce operating costs by 9.1% and non-constituent processes by 8.4%. And lay the groundwork for innovative new services.
Financial Services firms responding to a recent Ricoh commissioned global survey believe that optimizing customer-facing processes can have a dual benefit of increasing revenue by almost 11 percent, while reducing operating costs on average over 10 percent. The research also showed that 37 percent of Financial Services’ document processes are still driven by paper. And customer-facing processes of financial services are more likely to be document driven than in other industries.
Findings from a recent IDC study indicate that document-driven processes — the business processes that are governed and controlled by documents in electronic or paper format — have a profound impact on companies’ customer-facing functions. Furthermore, reengineering these document processes can yield strategic, top-line benefits including revenue growth and improved market responsiveness, which this study found to be the highest-rated business priorities for enterprises today.
Many business executives understand that improving their document-driven business processes — the processes in their businesses that are governed and controlled by documents in electronic or paper format — can deliver operational efficiencies and drive cost takeout. What many may not appreciate is the degree to which document-driven business processes affect their organization’s risk profile.
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