Organizational Change Management
Ricoh uses Organizational Change Management Services with most of its MDS engagements. These services are based on the Prosci® ADKAR® Model(Awareness, Desire, Knowledge, Ability, Reinforcement™), an industry-leading individual change management model that ensures end-user behaviors align with corporate objectives and goals.
Major Change Initiatives
Organizational Change Management addresses three common challenges your organization will face when you deploy transformational initiatives, such as MDS. The first is Departmental Change. In many cases, department or group leaders must relinquish control over contracts and vendor relationships they have managed for years. This is typically met with resistance and frustration. The second challenge is Individual Change. In an MDS deployment, end-users are often required to give up personal devices (e.g. desktop printers). Employees view this as the loss of an earned luxury and an invasion of their personal space. The third challenge is Transformational Change. This typically centers on changing the processes people use to do their jobs. While the new business processes typical deliver superior results, requiring employees to abandon deeply engrained behaviors moves them out of their comfort zones and leads to various levels of disenchantment. If any of these changes are not strategically managed, the fallout will typically lead to one inevitable conclusion — failure.
Organizational Change Management is Integral to How We Deliver Ricoh MDS
Ricoh increases the potential for measurable MDS outcomes with Organizational Change Management services. Ricoh’s Prosci-certified resources use the Prosci® ADKAR® Model (Awareness, Desire, Knowledge, Ability, Reinforcement), a goal-oriented framework for managed, properly sequenced individual behavioral change in support of a desired business result. Using proven Organizational Change Management Services, we can help make the employee behaviors necessary to control costs and make process improvements a permanent part of the culture — not just a short-lived program.
Ricoh collaborates with your internal project team to effectively brand a change management theme with regard to the new “desired state” and market this internally to your employees by offering:
- A company-specific branded theme and the development of official marketing materials
- iWorker training and sponsored contests to help encourage participation
- A program to help reinforce habits
Ricoh conducts training to ensure everyone understands these principles and why it is essential to follow them. It is this “going beyond” approach that ensures everyone is engaged so that your business transformation takes place without sacrificing control, quality, and performance. By addressing the emotional and human-side of change, we can reduce the risk of implementation, increase the speed of adoption, and help decrease the overall project cost.
Prosci and ADKAR are registered trademarks of Prosci, Inc.