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Ricoh Perspective

Innovative Services Lower Costs in Public Sector Organizations

Public sector and government organizations are under great pressure to cut costs and improve constituent services, by deploying innovative solutions based on optimized document and information processes.

Greater Values, Lower Cost: Optimize Processes in Financial Services

Financial services such as banks, credit institutions, and securities services firms, like other industries, face the challenge of enriching and increasing the business value of customer relationships, at a time when customer behaviors and expectations are more demanding.

Moving Beyond Automation to Process Innovation

Executive leadership is focusing on ways to increase the value delivered to customers through front office processes—any touch point where employees communicate directly with customers.

How Document and Information Processes Help Feed Big Data Initiatives

Achieving the strategic benefits of Big Data analytics means we need to think more broadly about getting value out of our information.

Aligning Information to Improve Customer Engagement

Transforming the customer experience is seen as one of the most significant potential benefits of better exploitation of Big Data.

Are Mobile Apps Helping Your Business Processes?

There is a lot of attention paid to the impact of Bring Your Own Device (BYOD) on the enterprise and IT, especially regarding requirements for safeguarding customer and corporate information while supporting a constantly changing variety of tablets and smartphones.

Will Your Document & Information Processes Attract and Retain Digital Natives?

Whatever you call them, Digital Natives will form 70% of the workforce by 2025--and the ability to attract and retain them will be critical to your company's success.

Maximize the Quality of Customer Engagement Touchpoints

Though hard to define, we all intuitively know what a customer touchpoint is: Any communication or interaction with your prospect or customer that helps them form an impression of your organization or brand.

Improved Processes Help You Capitalize on New Opportunities

Document and information processes, often considered simply back office cost centers, can in fact play a vital role in empowering sales, other customer-facing, and product-development organizations to capitalize on new business opportunities.

Improved Document and Information Processes Could Add 10% (or More) to Top Line Revenue

Increasing the efficiency of document driven processes is often seen purely as a way to reduce costs—and there are indeed opportunities to drive costs out of inefficient processes. But Ricoh believes there is a strategic upside to improved document and information processes: driving top line growth.

Investing Where It Counts to Drive Risk Out of Business Processes

In providing our Managed Document Services (MDS) to enterprises worldwide, we know that organizations often find out the hard way that broken business processes, those that are inefficient and ineffective, expose them to significant financial risk.

The Strategic Value of Reducing Risk in Document Processes

We know from long experience with customers that breakdowns in document-driven processes are high probability events.

Perspectives of Ricoh Thought Leaders—Overcoming Roadblocks to Business Document Processes

The benefits of optimized business document processes are widely acknowledged: from significant cost savings to greater productivity and better customer service.

Perspectives of Ricoh Thought Leaders—Optimize Customer-Facing Functions with Better Document Mgmt

Business critical document processes typically flow through multiple enterprise departments, from customer-facing, front-office functions to back-office operations.

Perspectives of Ricoh Thought Leaders—Innovation & Growth Through Transformed Information Mgmt

Business executives are perpetually challenged to continue to make their companies innovative, competitive and profitable.

Perspectives of Ricoh Thought Leaders—A Multi-level Approach to Business Transformation

Anyone who has implemented a significant business process transformation, such as consolidating different ERP systems after a merger, knows that success depends on many factors beyond IT.

Controlling Costs

Controlling costs related to people, processes and technology throughout the document lifecycle delivers consistent, long-term savings.

Environmental Sustainability

A comprehensive model for sustainability optimization supports your ‘green’ initiatives as part of your larger strategic corporate goals.

Information Security & Governance

Information governance mitigates costs & risk of non-compliance to secure information capital in the interest of building trust with your customers.

iWorker Productivity

Improving the availability & use of business critical information makes iWorkers more productive, fosters innovation & improves business agility.

Managing Change

Realizing the benefits of transforming business critical document processes depends on successfully and permanently changing people’s behavior.

Optimizing Information

Focusing on finding new ways to get the right information, at the right time, in the right form helps optimize the value of your information.

Strategic Infrastructure

Anticipating & aligning an organization’s infrastructure with its business objectives delivers scalability, flexibility & secures information access.

Streamlining Processes

Effective processes improve response to customers, shortens sales cycles, & increases knowledge sharing & collaboration to help grow your business.

The Ricoh Perspective - Assuring Access to the Right Information at the Right Time in the Right Form

Examines what approaches firms from all sectors are taking to improve productivity within their businesses, especially in the current challenging economic climate

Executive Viewpoint (CIO) Manage Your Document Costs (Kevin Togashi)

Chairman and CEO of Ricoh Americas Corp. Kevin Togashi explains how taking a comprehensive view of document management costs can help CIOs optimize expenses and processes

Executive Briefing (CIO) Second-generation Document Services (Phil Keoghan)

CEO of Ricoh UK, Phil Keoghan, explains how Managed Document Services are cutting CIOs' costs and heading into the cloud

Gearing for growth - Future Drivers of Corporate Productivity

This report examines the various levers that businesses around the world are using to increase the total output that they are able to generate from their inputs.  It also considers where executives are focusing their attention as growth returns to the agenda

Helping Businesses Grow by Using Less - The Hands-On Guide to Sustainability Optimisation

Among the customer benefits of our MDS programme are increased efficiency, Quality of Service, and assistance in meeting your Corporate Social Responsibility targets

What’s Stifling Information? Barriers that Lurk in Every Enterprise

MPS helps to curb excessive costs, recover lost productivity, and eliminate roadblocks in the process of innovation

Ricoh Group Sustainability Report - 2011

A report on the results of Ricoh activities, as well as introducing environmental policies and the ideas behind them, and how Ricoh proceeds with their projects

Go to Ricoh Environment Main Page

The Pathfinder: Navigating MDS

Ricoh USA Blog

The DocuMentor

ZDNet Document Management blog (sponsored by Ricoh)

Ricoh awarded 2011 EFQM Sustainability Good Practice Award

Document briefly introduces 'Ricoh's Sustainability Optimisation Programme' which was developed to minimize the environmental impact during the 'In-Use' phase of the Product Life Cycle.

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