Capitalize on New Business Opportunities
Ninety-one percent of respondents in a recent Ricoh sponsored global survey agreed that improving effectiveness and efficiency in customer-facing document and information processes could speed their time to market– on average by 13 percent.
Collaboration is critical to successful product innovation. Collaborative document and information processes bring together the customer-facing resources who understand the market need and those who will design winning products and services to meet them.
Document and information processes, often considered simply back office cost centers, can in fact play a vital role in empowering sales, other customer-facing, and product-development organizations to capitalize on new business opportunities.
In addition to getting the best products to market faster, respondents also said that fixing processes would help their organizations:
- More rapidly address customer needs (78 percent)
- Respond more quickly to market changes (65 percent)
- Improve their competitive stance (63 percent)
Competitors unable to keep up with innovation present you with an opportunity to capture customers in their base who demand cutting edge solutions. What do you need to do to capitalize on this; how can you more rapidly respond to other changes in your competitive landscape?
Learn how optimizing document and information processes can actually help enterprising individuals and teams capitalize on new business opportunities to help grow your top line.
COO of RICOH Spain (ES)
CEO of RICOH Germany (DE)
General Director of Services Operations of RICOH France (FR)
Director of Strategy and Operations of RICOH Netherlands (NL)
CEO of RICOH Italy (IT)
How to Add 10% to Your Top Line
Over 83% of respondents in a recent Ricoh sponsored global survey indicated that optimizing customer-facing business processes could not only reduce costs but would actually increase revenue on average by 10.1%.
- Are less likely to do future business (68.7%)
- Are likely to take their business elsewhere (60.1%)
- Are likely to tell others not to do business with these companies (56.8%)
Any initiative that can both help reduce costs and improve revenue is a win-win that should be a priority for the entire C-suite. And in today’s online, connected marketplace, increased customer satisfaction (or just as importantly, decreased dissatisfaction) is a compelling competitive requirement.
Increasing the efficiency of document driven processes is often seen purely as a way to reduce costs—and there are indeed opportunities to drive costs out of inefficient processes. But Ricoh believes there is a strategic upside to improved document and information processes: driving top line growth.
Broken document processes not only detract from your relationship with your customers, but you can also lose productive, revenue-generating employees who become frustrated in their customer-facing roles. The cost of replacing Sales people has been estimated at up to 200% of the employee’s annual salary. This does not include lost time and opportunity costs while finding a replacement, nor the customers they may take with them.
How can you smooth out your customer-on-boarding, respond faster to customer inquiries, increase collaboration between customer-facing departments and get more face-time with customers?
Learn how to help improve the lifetime value of customers, and how optimizing processes can help you capitalize on new opportunities and increase revenue.
Marketing Director of RICOH Spain (ES)
Sales Director of RICOH Germany (DE)
Finance Director of RICOH France (FR)
Commercial Director of RICOH Netherlands (NL)
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