Document and information processes, often considered simply back office cost centers, can in fact play a vital role in empowering sales, other customer-facing, and product-development organizations to capitalize on new business opportunities.
Taking action to streamline and optimize these processes can help get new products and services to market faster. Ninety-one percent of respondents in a recent Ricoh-sponsored global survey1 agree, estimating an improvement in speed of 13.4%, on average. Improving information sharing also helps ensure that new offerings not only meet customers’ needs and capture maximum opportunity, but have what it takes to beat the competition.
The ability to recognize, capture and communicate new opportunities distinguishes market leaders (those breaking new ground) from laggards (those stuck in old patterns and challenged by change.) In today’s global electronic marketplace, less agile and adaptable organizations are increasingly vulnerable. And business agility is directly affected by a company’s ability to get the right information—in the most useful format — to the right person at the right time.
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Highlights from the Full Paper
- Document and information processes are more than just back office functions today.
- Streamlined processes can play a vital role in empowering sales, customer-facing, and product-development organizations to capitalize on new business opportunities.
- An organization’s customer-facing resources are in the best position to identify where needs are not being met.
- This input can help you streamline your document and information processes to improve both customer service and your reputation for service.
- Develop an information infrastructure that allows your staff to work and collaborate to effectively support competitiveness and corporate growth.
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Visit the “Process Imperative” (Business Insights for better information processes)
1 As part of our part of our Process Imperative, Ricoh commissioned IDC to survey over 1,516 executives, business process owners and iWorkers across the globe on document and information processes. The results of this survey have been summarized in an IDC White Paper sponsored by Ricoh, “Organizational Blind Spot: The Role of Document-Driven Processes in Driving Top-Line Growth,” September 2012.