In business, fast is usually better, and creating faster, more effective business critical processes are no exception. An IDC1 global study showed that 83.2 percent of respondents believe that streamlining business functions would have a positive impact on revenue, enabling them to quickly get their products and services to market and provide superior service to customers once they are on board.
Ricoh can help you streamline your critical business processes so everyone in your business has reliable access to the right information anytime, anywhere, to make better decisions and be more productive.
Keep Up In the New World of Work
Successful businesses have one thing in common: they’re able to move and share information fast and reliably, both in and outside of their organization. When we partner with your organization to streamline your processes, our aim is to make doing business as easy as possible – both for you and your employees.
To do that, we’ll help you build an agile infrastructure utilizing the latest technologies to provide ongoing support for your organization. This is essential to effectively respond to changes in your business environment, as your customers’ preferences change, opportunities open up, or you (or your competitors) expand product lines or acquire new routes to market.
For many enterprises, partnering with outside experts is proving effective in gaining the expertise and outside perspective necessary for effective and long-lasting change to both processes and infrastructure. Offloading entire processes, or even part of your infrastructure to a trusted partner is often the most cost-effective means to boost productivity and agility – leaving you free to concentrate on the business of doing business. And an effective partner can also provide an outside view, so you can learn best practices and find the processes inside your organization that are most inefficient or ineffective.
While the benefits of more efficient processes are apparent, companies are often impaired from change by existing bottlenecks, and limited in their ability to adapt. In a recent global survey, 39 percent of respondents reported that their non-customer-facing document processes were lacking, and just over one-third reported that customer-facing document processes were inefficient or ineffective.2
Whether it’s inertia or organizational bottlenecks, many companies persist in the “old way of doing things.” And companies are paying a high price, as they bring in outside discovery services to handle manual processes across their organizations, or are forced to divert their internal staff from more lucrative activities.
Today, “facilitation of organizational process efficiency” is the top goal of CIOs — in fact, nearly two thirds of them continue to invest in business process management in the next few years.3 Which is a good start. But top performing companies also understand the value of partnerships across departments. Streamlining processes must be a coordinated, joint effort between IT managers and individual Line of Business (LOB) managers, to foster collaboration across the entire enterprise, as well as file sharing and social tools.
The Bottom Line
The benefits are clear: streamlining business critical processes can increase productivity and facilitate growth. Faster, more effective processes help your employees respond more rapidly to customers, shorten sales cycles, and increase knowledge sharing and collaboration for better decision-making. And the time recovered through these streamlining processes can be redirected to revenue-generating initiatives, product innovation and improved competitive positioning.
1 IDC White Paper sponsored by Ricoh, "Organizational Blind Spot: The Role of Document-Driven Business Processes in Driving Top-Line Growth", September 2012.
2 IDC White Paper sponsored by Ricoh, “It's Worse than You Think: Poor Document Processes Lead to Significant Business Risk,” doc #6352, June 2012.
3 Moving from the back office to the front lines: CIO insights from the Global C-suite Study, IBM Institute for Business Value, 2013.
Businesses can grow faster when you are able to continuously streamline processes, as you add more customers, expand your market reach and extend your product and service portfolios. And with the time and money you’ll save, you’ll free up resources to fund new initiatives for your future growth.
Improve Your Business’ Agility
As your business grows, you need to meet the expectations of a more mobile, geographically dispersed workforce.
“The steady rise of smartphones (almost half the global information workforce uses smartphones today) and the explosion of tablets (we’ll see 905 million tablets in people’s hands by 2017) mean that your mobile workforce future is multidevice and multilocation.”1
Different people work differently, and your business needs to be able to adapt to all of your employees’ workstyles, while also breaking down barriers to better share information throughout your organization. This flexibility will get information to workers in a timely fashion, and in the form they need in order to be most productive. But you don’t need to hire more staff or devote more resources to infrastructure to accomplish this. Instead, you can choose an experienced partner who will work closely with you every step of the way to transform even your most labor-intensive processing activities into a centralized, automated process, so that your workers can focus on helping boost your revenue.
Respond Faster for Better Customer Satisfaction
Your customer-facing workers are the face of your business. But are you putting your best face forward? A recent Forrester Consulting study shows that 79 percent of customer service decision-makers and 89 percent of customer-facing workers say there’s a gap between the customer experience they can deliver and what the customer wants.2 So how do you improve the customer experience? By finding better ways of distributing information throughout your workforce, so that your customer-facing employees solve simple interactions with customers faster, leaving time to deliver better, more personalized service. Streamlining these key processes can dramatically improve the quality of these customer engagement touchpoints and result in improved customer satisfaction and loyalty.
Enhance LOB Efficiencies and Reduce Operating Costs
CIOs across the globe report that a quarter of 2014 IT spending will take place outside the IT budget3-- within Lines of Business (LOBs), for example. With this in mind, it’s imperative to forge a close relationship between IT and LOB managers in order to streamline your most fragmented, unstructured and labor-intensive information processes. This partnership between IT and LOB managers can eliminate bottlenecks by integrating solutions like document management technologies. And the more time you can free your IT managers from routine maintenance work, the more time they can devote to building partnerships within (and across) your LOBs to cut operating costs and support your growth.
1 Schadler, Ted, “2013 Mobile Workforce Adoption Trends,” Forrester Research, February 4, 2013.
2 A Forrester Consulting Thought Leadership Paper Commissioned by Ricoh, “The New Workplace
Reality: Enterprises Must Capture The Soul And Spirit Of The Emerging Worker”, December 2013.
3 “Taming the Digital Dragon: The 2014 CIO Agenda”, Gartner, 2014.
To streamline your businesses processes, the first thing Ricoh does is take an in-depth look at how your people work, and what they need to get their jobs done. This means we study everything involved in your processes — the systems, people, information and technology. From there we develop clear streamlining targets and help you find the best ways to provide your people what they need when they need it, and in the right form. Whether that means re-engineering existing workflows or offloading time-consuming steps, Ricoh ensures you remain agile and responsive as you grow.
Business Process Services: Improve Your Business’ Agility
Every Ricoh Business Process engagement looks for ways to streamline and optimize your processes to promote rapid business growth. We offer you a unique delivery model that is more flexible than traditional Business Process Outsourcing (BPO).
Flexibility on our end leads to agility on yours: our goal is to help employees get the information they need when they need it and in the format most useful to them. We also give you the information you need, by providing accurate, timely and complete on-demand performance metrics. This empowers you to be more responsive to changes in your marketplace and grow your revenue. With streamlined processes and the right information, you can meet competitive challenges head-on and pursue new opportunities — either within or beyond your present scope.
Managed Document Services: Respond Faster for Better Customer Satisfaction
Ricoh Managed Document Services begin by creating a complete map of your technology and processes — manual and automated, structured and unstructured. Working from this map, we look for ways you can improve response times to customer questions and concerns across your entire enterprise. Our solutions may include combining activities and eliminating bottlenecks, as well as maximizing your existing investments such as Customer Relationship Management (CRM) or Enterprise Content Management (ECM) systems. It’s all dependent on your unique needs. To familiarize your employees with the new procedures and technologies, we provide formal training and education programs. And Ricoh deploys all its solutions together under a systematic change management program, with a goal of continuous improvement across your entire organization. All of this work is directed to the purpose of serving customers better and ensuring their loyalty as you grow your business.
IT Infrastructure Services: Enhance LOB Efficiencies and Reduce Operating Costs
One way to serve customers is by making sure your business operations are always up, running and available. Obviously, this is also crucial for your own sake. The productivity of your employees, partners and suppliers absolutely depends on a solid and streamlined IT foundation.
Ricoh IT Infrastructure Services help your IT department work with Line of Business (LOB) Managers to understand and analyze their processes. From that understanding we help you implement greater efficiencies and cost reductions and provide a clear picture of the transformation you’ll undergo, with a focus on streamlining through IT solutions and technologies. Finally, we weave our solutions into the current working environment. You’ll have optimal compatibility, efficiency and performance, so that IT builds a track record of success in working with LOB managers.
How Document and Information Processes Help Feed Big Data Initiatives
Achieving the strategic benefits of Big Data analytics means we need to think more broadly about getting value out of our information.
Improving Operational Efficiency and Customer Centricity
A leading retail bank wasted time and money managing its own document infrastructure. Keen to outsource service provisions, the bank sought a supplier capable of providing managed services on a global basis.
Digitising Documents Provides Helping Hand for Medics
A new electronic health record system is giving doctors at German hospital group KHWE quicker access to essential medical information to help them provide better outcomes for their patients. Meanwhile, the digitisation of the company’s administrative documents is significantly improving the efficiency of the organisation itself.
Managed Document Services Save Hospital 30%
Ricoh transformed the hospital’s document infrastructure, improving its operational efficiency by updating technology and automating workflows. Ricoh’s service-based approach has reduced internal support requirements and is saving the hospital considerable sums of money.
Process Optimisation Saves Hospital Group €½ Million
Automating patient registration and implementing a digital workflow helped to streamline the healthcare provider’s administrative processes. Process optimisation has cut the time employees spend on administrative processes by 25,000 hours a year.
Maximize the Quality of Customer Engagement Touchpoints
Though hard to define, we all intuitively know what a customer touchpoint is: Any communication or interaction with your prospect or customer that helps them form an impression of your organization or brand.
Quocirca “Vendor Landscape: Managed Print Services” Report
Global scale and market presence differentiate MPS suppliers, but value propositions are converging.
Quocirca Managed Print Services Landscape, 2014 Report
Ricoh named Global Market Leader in MPS for third consecutive year, according to Quocira report. The report examines the competitive landscape for MPS and discusses the key market drivers and trends that will shape future generation of MPS engagements.
C-Suite and Line of Business Leadership in Transforming Business Critical Document Processes
The most important step in a successful business document process transformation is the motivation & empowerment of diverse stakeholders at all levels of an organization.
Perspectives of Ricoh Thought Leaders—Overcoming Roadblocks to Business Document Processes
The benefits of optimized business document processes are widely acknowledged: from significant cost savings to greater productivity and better customer service.
Perspectives of Ricoh Thought Leaders—Optimize Customer-Facing Functions with Better Document Mgmt
Business critical document processes typically flow through multiple enterprise departments, from customer-facing, front-office functions to back-office operations.
Perspectives of Ricoh Thought Leaders—Innovation & Growth Through Transformed Information Mgmt
Business executives are perpetually challenged to continue to make their companies innovative, competitive and profitable.
Managed Print Services LandscapeA vendor analysis of the global enterprise MPS market
What’s Stifling Information? Barriers that Lurk in Every Enterprise
MPS helps to curb excessive costs, recover lost productivity, and eliminate roadblocks in the process of innovation
Gearing for growth - Future Drivers of Corporate Productivity
This report examines the various levers that businesses around the world are using to increase the total output that they are able to generate from their inputs. It also considers where executives are focusing their attention as growth returns to the agenda
The Ricoh Perspective - Assuring Access to the Right Information at the Right Time in the Right Form
Examines what approaches firms from all sectors are taking to improve productivity within their businesses, especially in the current challenging economic climate
IDC: Managing Documents for Success in the New Business Information Paradigm
A growing trend for European enterprises to partner with print services providers to realize the full potential of document process optimization, change management, and technology
The Right Information in the Right Form at the Right Time
Ricoh Global MDS Customer Video
Ricoh Global MDS Customers speak out about gains from MDS.
IDC MarketScape: Worldwide Managed Print & Document Services
This study is IDC's hardcopy vendor assessment of the worldwide managed print and document services market using the IDC MarketScape model.
Secrets to Your Customer’s Happiness
Learn how to bridge the gap between customers' expectations and the experience employees can deliver by viewing the on-demand webinar delivered by Craig Le Clair, Vice President, Principal Analyst, Forrester, and Terrie Campbell, Vice President, Strategic Marketing, Ricoh.
Optimizing Document Processes for Financial Services Firms: Increased Revenue & Cost Takeout
IDC research indicates that financial services firms can increase revenue by 10.7% while reducing their overall operating costs by 10.5% when these customer-facing processes are optimized.
Business Processes Affect Revenue
Document-driven processes affect revenue and not just costs
Invest Where it Counts
Organizations are not providing appropriate C-Level attention to fixing document-driven business proceses
The Risk Presented by Document-Driven Processes is Greater Than You Think
Gartner “Magic Quadrant for Managed Print Services, Worldwide” 2013 Report
Ricoh positioned in the Leaders quadrant of the Gartner
Government: Fixing Document Processes Improves Constituent Services While Reducing Costs
Government processes are more paper intensive than processes in the commercial sector, and — despite IDC studies showing that paper-based processes are not necessarily less efficient than electronic processes — government document processes are also less efficient than document processes in the commercial sector.
Transforming Information Management to Increase Revenue and Improve the Customer Relationship
Successful companies are constantly seeking ways to increase sales, to innovatively develop new sources of revenue and grow their customer relationships in order to protect and expand existing revenue streams.
Executive Summary for Managers’ Perspective
Every business strives to deliver a great customer experience but how much room exists for improvement?
The New Workplace Reality: Capturing The Soul And Spirit Of The Emerging Worker
This Forrester Consulting Thought Leadership Paper reveals a pervasive gap between customers’ expectations and the level of service employees can actually deliver.
Executive Summary for Frontline Workers’ Perspective
Much has been said about the decline of customer service, but it’s especially unfortunate when customer-facing employees desperately want to please — yet can’t.
Organizational Blind Spot: The Role of Document-Driven Business Processes in Driving Top-Line Growth
Findings from a recent IDC study indicate that documentdriven processes — the business processes that are governed and controlled by documents in electronic or paper format — have a profound impact on companies’ customer-facing functions.
It’s Worse than You Think: Poor Document Processes Lead to Significant Business Risk
If your business has experienced a significant risk incident in the past 5 years, you’ve got something in common with 75% of the companies participating in a 2012 IDC study sponsored by Ricoh.
Moving Beyond Automation to Process Innovation
Executive leadership is focusing on ways to increase the value delivered to customers through front office processes—any touch point where employees communicate directly with customers.
Improved Processes Help You Capitalize on New Opportunities
Document and information processes, often considered simply back office cost centers, can in fact play a vital role in empowering sales, other customer-facing, and product-development organizations to capitalize on new business opportunities.
Improved Document and Information Processes Could Add 10% (or More) to Top Line Revenue
Increasing the efficiency of document driven processes is often seen purely as a way to reduce costs—and there are indeed opportunities to drive costs out of inefficient processes. But Ricoh believes there is a strategic upside to improved document and information processes: driving top line growth.
Investing Where It Counts to Drive Risk Out of Business Processes
In providing our Managed Document Services (MDS) to enterprises worldwide, we know that organizations often find out the hard way that broken business processes, those that are inefficient and ineffective, expose them to significant financial risk.
The Strategic Value of Reducing Risk in Document Processes
We know from long experience with customers that breakdowns in document-driven processes are high probability events.
The Pathfinder: Navigating MDS
Ricoh USA Blog
Wire Rope Industries Overhauls Its Document Management System and Boosts Productivity
Ricoh automated Wire Rope’s document workflow process and its storage and retrieval system. Integrated document management applications allowed the company to digitize the internal flow of documents and cost-effectively store and retrieve them.
Outsourcing Invoice Capture Saves Dalkia €200,000 Per Annum
Ricoh provides a tailored i-Invoice service for Dalkia. Intelligent data capture allied to automated processing has improved the integrity of Dalkia’s financial data. The elimination of time consuming manual processes has released resource and is saving the company €200,000 per annum.
Outsourcing Document Processes Underwrites Business Success
Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.
Business Critical Document Process Outsourced to Ricoh
Ricoh processes more than 2 million claims for the company every year, allowing it to respond more efficiently to claimant’s needs. And, Ricoh is also helping the healthcare organisation optimise its claims process.
A Customized Solution Transforms Enrollment Processing for a Major Managed Health Care Organization
Ricoh designed a solution to modernize the company's Medicare/Medicaid enrollment and related document workflow. The solution has delivered numerous benefits for the managed care organization, including 60 to 80 percent reduction in total turnaround time.
Expertise and eDiscovery Solutions Provide Critical Litigation Support
The Ricoh team delivered a full range of cost-effective eDiscovery and document solutions for the healthcare organization, providing expert advice and advanced technologies to seamlessly support the global litigation teams.
Robust eDiscovery Solutions Enable Outside Counsel to Manage a Complex Patent Litigation Efficiently and Cost-Effectively
The Ricoh team designed a solution that is completely customized to the outside counsel’s workflow and the nature of the litigation matters. In order to ensure control over chain of custody and streamline processing, Ricoh set up a central repository containing the entire set of data potentially relevant to the litigations.
Communication Solutions and Services for the Annual Meetings of the IMF and World Bank Group in Japan
Ricoh provided communication solutions and services which included a multi-projection system with a large 3.84 meter wide screen, which can be installed anywhere and can project dynamic images, and a virtual help desk combining a small footprint, remote video communication system, and an ultra-short-throw projector.
Ricoh Provides Solution Services at the APEC Transportation Ministerial Meeting, a First in Japan
Ricoh was the official provider of solution services, including a large-scale paperless meeting. Through those services, Ricoh supported smooth and efficient meeting management and the information sharing on Japan’s outstanding transportation infrastructure to all participating countries.
Ricoh’s Unified Communication System Reduces Travel Time and Expenditure
Ricoh provides a managed video conferencing facility for Coor Service Management. Using virtual meeting rooms, employees can collaborate on projects with colleagues based at remote sites.
Virtualised IT Environment Improves Workforce Mobility
Ricoh guided the organisation through a technology refresh, helping it to select effective solutions and managing the implementation programme. Ricoh’s virtualised solution reduced costs, simplified support and improved workforce mobility.
Gaining a Trusted Advisor for Document Management and IT Services and Solutions
Ricoh provides IT services and 24/7 help desk support as well as off-site scanning services and a robust networked scanning solution in-house for a small law firm.
Ricoh IT Services Meets the Needs of Community Outreach Organization
Ricoh Proactive Managed IT Services offers around-the-clock service. Unlike the previous IT services provider, Ricoh manages everything, including hardware, software, onsite calls and more, quickly and economically.
Amalgamated Holdings Limited Successfully Migrates Email Collaboration Platform with Ricoh IT Services
The business decided that it needed to migrate over 2,000 mailboxes and users from Lotus Notes to the Microsoft Exchange platform, to further enhance business functionality and improve staff connectivity
McDonald Real Estate Improves Access to Information with Ricoh
“In order to best serve our clients, our agents need to be truly mobile with full remote access to emails and data, backed up by a prompt and efficient support office. With Ricoh IT Services we’ve achieved this and more.”
Intelligent Document Imaging Solution Helps Commercial Explosives Enterprise
Versatile and efficient multifunctional products that print, copy, scan and fax have replaced standalone imaging devices. By optimising fleet utilisation, Ricoh has helped AEL reduce expenditure on print, release office space and cut energy consumption.
MDS Improves Operational Efficiency and Customer Centricity
A leading retail bank wasted time and money managing its own document infrastructure. Keen to outsource service provision, the bank sought a supplier capable of providing managed services on a global basis. Ricoh proved the perfect partner, implementing the structured programme through which the bank achieved dramatic improvements in operational efficiency.
Global Strategic Alliance Allows IBM to Provide Print as a Service
Ricoh has transformed the retailer’s print infrastructure. Users have access to versatile technology enabling printing on the move, whilst the managed service has released internal resource.
Global MDS Implementation Drives Improved Performance
Ricoh supports Renault-Nissan’s regional operations with class leading technology and expertly provisioned services. The solution has halved Renault-Nissan’s print expenditure.
University of Kentucky Saves Big with Massive Document Management Overhaul
A 20-person team was deployed to the UK campus to streamline operations, standardize equipment and supplies and simplify processes for staff, faculty and students.
Gaining Responsiveness and Control over Global Print Activities with a True MDS Partner
The Ricoh team helped the organization gain control over its previously disparate device fleet with effective, efficient MDS solutions and the consultative approach of a true partner.
Hosted MDS Print Services Deliver “Next Generation” Print Services for a Fortune Global 500 Company
The company benefits from a fully managed global print service providing enhanced management and reporting, access to advanced MDS services and improved user experience across the global organization.
Managed Document Services Strategy Helps Financial Services Company Transfer Cost Savings to Bottom Line
Ricoh optimizes fleet and streamlines copy and mail center processes to enhance efficiency and reduce costs for three branch offices of a large financial services company.
Westpac Creates a More Productive and Sustainable Place to Work with Ricoh Managed Document Services
With Managed Document Services, Westpac has been able to reduce waste, improve efficiencies, and successfully contribute to their environmental and sustainability goals.
Ricoh Develops and Implements a New Bill Design for Los Angeles Department of Water and Power
LADWP chose a Precision Marketing solution to develop and implement a new, easy to read bill design. The technology created a new billing and delivery infrastructure for LADWP driven by an InfoPrint ProcessDirector powered Automated Document Factory (ADF).
Opening New Revenue Streams with Transactional Print Capabilities
CCS needed to implement the production capabilities needed to meet the complex document workflow of a healthcare insurer within a six-month period. Ricoh provided a turnkey solution that provides host-to-post print and mail production and piece-level tracking for HIPAA purposes, billing and inventory management.
Mobile Green IT Printing Initiative for Vodafone
Keen to reduce the environmental impact of its office print environment, Vodafone launched a Green IT ‘Less Paper Office’ initiative. Ricoh’s solution supports Vodafone’s flexible work and mobility strategy, and has helped the company achieve significant and sustainable reductions in carbon emissions.
Global Services Provide Sustainable Business Advantage
Ricoh has transformed the company’s document infrastructure, reducing print expenditure and cutting carbon emissions. The solution has simplified procurement processes, reducing administration and improving business agility.
Building a Green Future with Ricoh’s Environmentally Friendly Solutions
Ricoh replaced stand-alone copiers, printers and fax machines and revamped department workflows to replace paper workflows with the capture and filing of electronic images of documents.
Environmental Benefits and Significant Savings for Southbank Institute of Technology
Ricoh helped the company address a multitude of operational, cost and environmental inefficiencies within its incumbent print device fleet and management practices, resulting in environmental benefits as well as cost savings.
Ricoh Process Efficiency Index, Conducted by Coleman Parks Research, June 2011
European organizations surveyed admit they have lost or misplaced valuable information, with 1 in 12 confessing they still do not have any protection for their business critical documents
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