For optimal performance, iWorkers (workers who rely on electronic and printed information in their daily jobs) need their information optimized to make them most productive. They need to securely access exactly what they’re looking for wherever they are, whenever they need it and in whatever form that suits their present needs. As the volume and variety of business information flowing through an enterprise continues to increase, so does the challenge—and necessity—of optimizing it.
Optimized information helps iWorkers perform more effectively, better satisfying the needs of customers and employees alike.
Optimizing information also provides greater business insight and better decision making in an era of Big Data. Thirty-eight percent of CIOs believe using Big Data is highly advantageous, almost half (47 percent) encourage gathering and developing Big Data, and a similar proportion (45 percent) expect to boost their investment in Big Data next year.1 But to make all that data work for you, you need systems and processes that appropriately feed it to make it intelligible and accessible.
Harness the Power of Your Information
You can’t fully realize the value of information if you don’t know where it is, and if it’s trapped in a format that either slows or prevents its use. The most common example of trapping information is storing it in an unstructured format — for example, hardcopy invoices in Accounts Payables, or documents relevant to legal discovery but not classified or flagged in any way for retrieval. And if you can’t find the information easily, it’s almost the same as not having it at all.
Making this unstructured information useful may require converting it to a different form and/or indexing and classifying it to extract its value to a more accessible location. Information originally formatted and optimized to serve a specific purpose in a specific department may need to be transformed so that it can feed into a Big Data initiative and be used in business analytics. This transformation has the benefit of breaking down silos and making information sharable and functional across the enterprise. And it reveals why optimizing information is best accomplished not in isolation but as part of a large-scale reengineering of business processes.
It isn’t always easy: each business function and category of documents has its own specific information access requirements, formats, workflows and metrics (like quality standards). You can’t optimize such a diverse pool of information with a one-size-fits-all solution. So businesses are increasingly looking to experts who are able to adapt to service their unique needs, help them reach optimal performance and make information work for them.
Have the Resources You Need Ready
Success in optimizing information for wider use, especially in meeting the demands of Big Data, is putting additional strain on both infrastructure and those who manage it.
- While 88 percent of CEOs are exploring better ways of using and managing Big Data, only 28 percent have made any headway in coming to grips with Big Data.2
- Less than half of CIOs have an information foundation fit to manage Big Data.3
To make information accessible to their increasingly mobile workforce, businesses are extending their infrastructure with cloud and virtual server and desktop technologies. And with infrastructure broadening and growing more complicated, the tasks of management and security grow in kind. IT staff will feel the strain of deploying and supporting the technologies required for information agility at the same time they labor to keep sensitive information secure.
Again, this is where an experienced partner like Ricoh comes in. We can help you harness the power of the information flowing through your business, we can also free your IT staff to maintain focus on strategic initiatives.
The Bottom Line
Optimizing information helps ensure everyone in your business has access to your most valuable information in the form that makes them most effective at their jobs—not just within one area or business process, but across the entire enterprise. The logic is undeniable: for optimal performance and growth, you need optimized information.
1 Harvey Nash CIO Survey 2013
2 PwC 17th Annual Global CEO Survey (2014)
3 IBM 2013 Global C-suite Study
The value of any information asset depends on your degree of access. So when you increase access by optimizing business information, you increase its value across the enterprise: within business processes and across all areas of the business up to C-suite decision makers. iWorkers at every level can be more effective—ultimately improving both customer satisfaction and operational performance essential to your growth.
Harness the Power of Your Information
In every process across your business, information is being captured, managed, shared and stored. With information so ubiquitous, it’s easy to overlook the fact that with every information asset you own, you are making an investment—and deserve to get the best return possible. When information is optimized, its real value is more directly available to the people, processes and technologies that drive your business. Freeing valuable information from unstructured formats enables collaboration, stimulates innovation and increases customer satisfaction.
And this goes far beyond paper. Customer emails and voice communications, social media channels, chat and instant messaging, the emergence of communication technology containing voice, rich media and video—all have the potential to provide valuable business insights, better inform decision-making and increase iWorker effectiveness.
Improve Quality of Information
Optimizing information not only makes its value more accessible, it also provides an opportunity to improve its quality and accuracy. The same optimized workflows and technologies that make information more accessible can also eliminate manual tasks that introduce error into business processes. In other words, nothing gets lost in translation—because there is no translator. Information travels seamlessly from portal to portal and across departments. Consistency is automated and assured, delivering for your customers exactly what you promised.
Optimize Information for Richer Business Intelligence
The benefits of optimizing information are not just operational. Big Data initiatives, fed by information optimized for business analytics, are bringing businesses closer to their customers. In a global survey of more than 1,300 business executives across 19 industries, the strategy that ranked first for connecting with customers was increased customer insight through Big Data collection and analysis.1 For the resources to fully pursue deeper insight and intelligence, businesses are increasingly looking to partners—ideally, ones with expertise. With our depth of experience, scale, cost efficiencies, technological capabilities and knowledge of best practices, we can free your internal resources to focus on the core functions and performance that differentiate and grow your business.
1 “The Rise of the Customer-Led Economy,” Economist Intelligence Unit, 2013.
Ricoh Services help you optimize information within your business across all of your processes, so that iWorkers have secure access to the right information—wherever they are, when they need it and in the right form. Ricoh helps you reengineer processes to enable access to the right information, in the right form, at the right time, giving you greater value from your data and improving the business insight and decision making essential to your growth.
Managed Document Services: Harness the Power of Your Information
Ricoh Managed Document Services study your document processes to see where and how you can maximize efficiency and get the most value from your information. This may mean converting paper documents to digital and/or extracting, classifying and indexing information in a searchable database. Depending on your specific needs, your data may be formatted for business-critical information applications (like ECM, ERP, CRM or SFA) and Big Data analytics, or it may be stored in a central information repository, either on-site or in the cloud. Whether it’s print or digital, we can help you move information freely throughout your entire organization. When you’ve made information available, adaptable, searchable, intelligible, portable and reusable, you have achieved true information mobility and enhanced your ability to satisfy employees and customers, preempt competitors and run your business more profitably.
Production Printing Services: Improve Quality of Information
Ricoh Production Printing Services can help reduce error and inaccuracy by automating much of your print production operation. You’ll have the ability to ensure the integrity of any job, spot errors and reprint if indicated, and ensure consistent print quality— regardless of whether the output device is made by Ricoh or someone else. And when regulations and format requirements change, we’ll provide support to help reconfigure and comply.
IT Infrastructure Services: Harness Information for Richer Business Intelligence
Optimizing information for business analytics can help you make strategic business decisions—as long as you have the IT resources to support them. Ricoh IT Infrastructure Services allow your IT staff to focus on achieving the strategic benefits of Big Data initiatives, while we assume the time-consuming but vital role of monitoring and maintenance. We help detect and fix vulnerabilities throughout your infrastructure, which ensures your business operations remain up, running and available to your customers, employees and partners. To support your increasing information assets and the increasing access you’d like to grant your employees—through mobile, apps and other technologies—Ricoh IT Infrastructure Services utilize the safe abundance of virtualization. Without the time, costs and resources required to deploy and maintain your own on-site solutions, your employees will have the resources they need to work as productively as possible.
How Document and Information Processes Help Feed Big Data Initiatives
Achieving the strategic benefits of Big Data analytics means we need to think more broadly about getting value out of our information.
Aligning Information to Improve Customer Engagement
Transforming the customer experience is seen as one of the most significant potential benefits of better exploitation of Big Data.
Improving Operational Efficiency and Customer Centricity
A leading retail bank wasted time and money managing its own document infrastructure. Keen to outsource service provisions, the bank sought a supplier capable of providing managed services on a global basis.
Digitising Documents Provides Helping Hand for Medics
A new electronic health record system is giving doctors at German hospital group KHWE quicker access to essential medical information to help them provide better outcomes for their patients. Meanwhile, the digitisation of the company’s administrative documents is significantly improving the efficiency of the organisation itself.
Maximize the Quality of Customer Engagement Touchpoints
Though hard to define, we all intuitively know what a customer touchpoint is: Any communication or interaction with your prospect or customer that helps them form an impression of your organization or brand.
Investing Where It Counts to Drive Risk Out of Business Processes
In providing our Managed Document Services (MDS) to enterprises worldwide, we know that organizations often find out the hard way that broken business processes, those that are inefficient and ineffective, expose them to significant financial risk.
Transforming Information Management to Increase Revenue and Improve the Customer Relationship
Successful companies are constantly seeking ways to increase sales, to innovatively develop new sources of revenue and grow their customer relationships in order to protect and expand existing revenue streams.
C-Suite and Line of Business Leadership in Transforming Business Critical Document Processes
The most important step in a successful business document process transformation is the motivation & empowerment of diverse stakeholders at all levels of an organization.
Perspectives of Ricoh Thought Leaders—Overcoming Roadblocks to Business Document Processes
The benefits of optimized business document processes are widely acknowledged: from significant cost savings to greater productivity and better customer service.
Perspectives of Ricoh Thought Leaders—Optimize Customer-Facing Functions with Better Document Mgmt
Business critical document processes typically flow through multiple enterprise departments, from customer-facing, front-office functions to back-office operations.
Perspectives of Ricoh Thought Leaders—Innovation & Growth Through Transformed Information Mgmt
Business executives are perpetually challenged to continue to make their companies innovative, competitive and profitable.
Perspectives of Ricoh Thought Leaders—A Multi-level Approach to Business Transformation
Anyone who has implemented a significant business process transformation, such as consolidating different ERP systems after a merger, knows that success depends on many factors beyond IT.
Ricoh’s Managed Document Services Deliver Insurance Premium
Providing managed document services for Generali Switzerland, Ricoh transformed the insurer’s document infrastructure, improving access to information and enhancing document security whilst cutting print expenditure by 24%.
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MPS helps to curb excessive costs, recover lost productivity, and eliminate roadblocks in the process of innovation
Gearing for growth - Future Drivers of Corporate Productivity
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IDC: Managing Documents for Success in the New Business Information Paradigm
A growing trend for European enterprises to partner with print services providers to realize the full potential of document process optimization, change management, and technology
The Right Information in the Right Form at the Right Time
Ricoh Global MDS Customer Video
Ricoh Global MDS Customers speak out about gains from MDS.
United Nations Global Compact - Accenture CEO Study on Sustainability 2013
Findings from the world’s largest CEO study on sustainability to date. More than 1,000 top executives from 27 industries across 103 countries assess the past, present and future of sustainable business; discuss a new global architecture to unlock the full potential of business in contributing to global priorities; and reveal how leading companies are adopting innovative strategies to combine impact and value creation. (September, 2013)
IDC MarketScape: Worldwide Managed Print & Document Services
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The Ricoh Perspective - Assuring Access to the Right Information at the Right Time in the Right Form
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Will Your Document & Information Processes Attract and Retain Digital Natives?
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Secrets to Your Customer’s Happiness
Learn how to bridge the gap between customers' expectations and the experience employees can deliver by viewing the on-demand webinar delivered by Craig Le Clair, Vice President, Principal Analyst, Forrester, and Terrie Campbell, Vice President, Strategic Marketing, Ricoh.
Business Processes Affect Revenue
Document-driven processes affect revenue and not just costs
The Risk Presented by Document-Driven Processes is Greater Than You Think
Gartner “Magic Quadrant for Managed Print Services, Worldwide” 2013 Report
Ricoh positioned in the Leaders quadrant of the Gartner
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Optimizing Document Processes for Financial Services Firms: Increased Revenue & Cost Takeout
IDC research indicates that financial services firms can increase revenue by 10.7% while reducing their overall operating costs by 10.5% when these customer-facing processes are optimized.
Invest Where it Counts
Organizations are not providing appropriate C-Level attention to fixing document-driven business proceses
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Executive Summary for Frontline Workers’ Perspective
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Organizational Blind Spot: The Role of Document-Driven Business Processes in Driving Top-Line Growth
Findings from a recent IDC study indicate that documentdriven processes — the business processes that are governed and controlled by documents in electronic or paper format — have a profound impact on companies’ customer-facing functions.
It’s Worse than You Think: Poor Document Processes Lead to Significant Business Risk
If your business has experienced a significant risk incident in the past 5 years, you’ve got something in common with 75% of the companies participating in a 2012 IDC study sponsored by Ricoh.
Greater Values, Lower Cost: Optimize Processes in Financial Services
Financial services such as banks, credit institutions, and securities services firms, like other industries, face the challenge of enriching and increasing the business value of customer relationships, at a time when customer behaviors and expectations are more demanding.
Moving Beyond Automation to Process Innovation
Executive leadership is focusing on ways to increase the value delivered to customers through front office processes—any touch point where employees communicate directly with customers.
Improved Processes Help You Capitalize on New Opportunities
Document and information processes, often considered simply back office cost centers, can in fact play a vital role in empowering sales, other customer-facing, and product-development organizations to capitalize on new business opportunities.
Improved Document and Information Processes Could Add 10% (or More) to Top Line Revenue
Increasing the efficiency of document driven processes is often seen purely as a way to reduce costs—and there are indeed opportunities to drive costs out of inefficient processes. But Ricoh believes there is a strategic upside to improved document and information processes: driving top line growth.
The Strategic Value of Reducing Risk in Document Processes
We know from long experience with customers that breakdowns in document-driven processes are high probability events.
The Pathfinder: Navigating MDS
Ricoh USA Blog
Ricoh Healthcare Solution Improves Patient Care
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Wire Rope Industries Overhauls Its Document Management System and Boosts Productivity
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Outsourcing Invoice Capture Saves Dalkia €200,000 Per Annum
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Outsourcing Document Processes Underwrites Business Success
Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.
Business Critical Document Process Outsourced to Ricoh
Ricoh processes more than 2 million claims for the company every year, allowing it to respond more efficiently to claimant’s needs. And, Ricoh is also helping the healthcare organisation optimise its claims process.
A Customized Solution Transforms Enrollment Processing for a Major Managed Health Care Organization
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Expertise and eDiscovery Solutions Provide Critical Litigation Support
The Ricoh team delivered a full range of cost-effective eDiscovery and document solutions for the healthcare organization, providing expert advice and advanced technologies to seamlessly support the global litigation teams.
Robust eDiscovery Solutions Enable Outside Counsel to Manage a Complex Patent Litigation Efficiently and Cost-Effectively
The Ricoh team designed a solution that is completely customized to the outside counsel’s workflow and the nature of the litigation matters. In order to ensure control over chain of custody and streamline processing, Ricoh set up a central repository containing the entire set of data potentially relevant to the litigations.
Communication Solutions and Services for the Annual Meetings of the IMF and World Bank Group in Japan
Ricoh provided communication solutions and services which included a multi-projection system with a large 3.84 meter wide screen, which can be installed anywhere and can project dynamic images, and a virtual help desk combining a small footprint, remote video communication system, and an ultra-short-throw projector.
Ricoh Provides Solution Services at the APEC Transportation Ministerial Meeting, a First in Japan
Ricoh was the official provider of solution services, including a large-scale paperless meeting. Through those services, Ricoh supported smooth and efficient meeting management and the information sharing on Japan’s outstanding transportation infrastructure to all participating countries.
Ricoh’s Unified Communication System Reduces Travel Time and Expenditure
Ricoh provides a managed video conferencing facility for Coor Service Management. Using virtual meeting rooms, employees can collaborate on projects with colleagues based at remote sites.
Amalgamated Holdings Limited Successfully Migrates Email Collaboration Platform with Ricoh IT Services
The business decided that it needed to migrate over 2,000 mailboxes and users from Lotus Notes to the Microsoft Exchange platform, to further enhance business functionality and improve staff connectivity
Helloworld Limited Keeps Network Up and Running Effectively with Ricoh IT Services
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The Scots College Upgrades Network Infrastructure with Ricoh IT Services
With technology now an increasing driver of education, The Scots College required an upgrade of their network infrastructure, including upgrading wireless access to all end users.
McDonald Real Estate Improves Access to Information with Ricoh
“In order to best serve our clients, our agents need to be truly mobile with full remote access to emails and data, backed up by a prompt and efficient support office. With Ricoh IT Services we’ve achieved this and more.”
Process Optimisation Saves Hospital Group €½ Million
Automating patient registration and implementing a digital workflow helped to streamline the healthcare provider’s administrative processes. Process optimisation has cut the time employees spend on administrative processes by 25,000 hours a year.
Managed Document Services Save Hospital 30%
Ricoh transformed the hospital’s document infrastructure, improving its operational efficiency by updating technology and automating workflows. Ricoh’s service-based approach has reduced internal support requirements and is saving the hospital considerable sums of money.
MDS Improves Operational Efficiency and Customer Centricity
A leading retail bank wasted time and money managing its own document infrastructure. Keen to outsource service provision, the bank sought a supplier capable of providing managed services on a global basis. Ricoh proved the perfect partner, implementing the structured programme through which the bank achieved dramatic improvements in operational efficiency.
Global MDS Implementation Drives Improved Performance
Ricoh supports Renault-Nissan’s regional operations with class leading technology and expertly provisioned services. The solution has halved Renault-Nissan’s print expenditure.
Mobile Green IT Printing Initiative for Vodafone
Keen to reduce the environmental impact of its office print environment, Vodafone launched a Green IT ‘Less Paper Office’ initiative. Ricoh’s solution supports Vodafone’s flexible work and mobility strategy, and has helped the company achieve significant and sustainable reductions in carbon emissions.
Gaining Responsiveness and Control over Global Print Activities with a True MDS Partner
The Ricoh team helped the organization gain control over its previously disparate device fleet with effective, efficient MDS solutions and the consultative approach of a true partner.
Hosted MDS Print Services Deliver “Next Generation” Print Services for a Fortune Global 500 Company
The company benefits from a fully managed global print service providing enhanced management and reporting, access to advanced MDS services and improved user experience across the global organization.
Westpac Creates a More Productive and Sustainable Place to Work with Ricoh Managed Document Services
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Ricoh Develops and Implements a New Bill Design for Los Angeles Department of Water and Power
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Opening New Revenue Streams with Transactional Print Capabilities
CCS needed to implement the production capabilities needed to meet the complex document workflow of a healthcare insurer within a six-month period. Ricoh provided a turnkey solution that provides host-to-post print and mail production and piece-level tracking for HIPAA purposes, billing and inventory management.
Ricoh Process Efficiency Index, Conducted by Coleman Parks Research, June 2011
European organizations surveyed admit they have lost or misplaced valuable information, with 1 in 12 confessing they still do not have any protection for their business critical documents
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