Business executives need to think strategically about information management and infrastructure. This is especially true in today’s fast-changing business world, as the influx of cloud, mobile, social and Big Data technologies make the information environment increasingly more complex. To remain competitive and drive growth, enterprises require an agile infrastructure, capitalizing on today’s trends and accommodating the needs of today’s workers and customers.
Meet the Greater Expectations of Your Customers
Smartphones and tablets have created greater mobility and connectivity in the workplace. Millennials, born in the digital age, are a rapidly growing percentage of the global workforce, and expect to have access to information instantly, everywhere, at any time. Your customers also expect business information to be available 24/7, on the device of their choosing and integrated easily with things like social media.
Experts say most companies have work to do if they want to keep pace: 60 percent of CIOs must implement agile architecture with next-generation mobile applications, and 80 percent of consumer-facing businesses must integrate with public social networks.1 Eighty-eight percent of CEOs are exploring better ways of using and managing Big Data.2 What does that mean for you? Your business infrastructure is either agile or outdated.
There are a few ways to maximize infrastructure scalability and flexibility while still controlling costs. One way is to invest in cloud-based storage (both public and private), something 64 percent of CIOs intend to do over the next few years.3 Another way is to utilize virtualization technology. Putting your workers in touch with their office computers from whatever devices they choose (i.e., virtual desktops) is the very definition of agility. Finally, Software as a Service (SaaS) and Infrastructure as a Service (IaaS) let companies assemble solutions—hardware, software, storage or network components—catered to their specific needs and on a “pay as you go” basis.
Executives and managers can also look for ways to improve business processes like accounts payable and mailroom management. With an outside partner dedicating its resources to solving these infrastructure challenges, a company is free to devote its own resources to doing the business it was born to do.
Protect Business Continuity as Your Infrastructure Evolves
Answering these demands can introduce a company to other challenges. It is estimated that 70 percent of CIOs, as they adopt more cloud-based solutions, may end up creating more risk for their organization.4 It would be devastating to increase agility at the expense of your information security, and therefore, at the expense of your customer trust and cash flow. That’s not how you make agility work for you.
One of the greatest dangers to the security of your infrastructure is falling behind on simple things like software updates, data backups, disaster-recovery drills and keeping tabs on user authentication and access control.You need a way to prevent these tasks from slipping through the cracks and putting your organization at risk.
A responsible infrastructure plan moves toward agility while also upping a company’s commitment to security and the management of sensitive information. Just as companies look to outside partners to upgrade their infrastructures, they should also pull in resources to support their IT staff.
The Bottom Line
Creating and maintaining infrastructure agility is essential for your continued growth and competitive strength.That means integrating leading-edge technologies that help you meet (and ideally, exceed) customer expectations on a variety of platforms. These same technologies empower your multi-generational workforce with the tools and environment they need to be productive and loyal. Finally, advances in infrastructure agility must be matched with increased diligence in security, to ensure that your new agility allows you to make real strides in continuity and growth.
1 IDC 2014 Predictions: CIO Agenda
2 PwC 17th Annual Global CEO Survey (2014)
3 IBM 2013 Global C-suite Study
4 IDC 2014 Predictions: CIO Agenda
An agile infrastructure positions you to meet the unique demands of today’s customers and employees, who expect 24/7 access to information delivered the way that works best for them — everything from mobile and social to, in the case of senior management, Big Data analytics. Infrastructure agility is critical for revenue growth and, like any investment, should be protected by strong security and governance.
Keep Revenue Flowing
An agile infrastructure frees you to pursue new opportunities and grow your business. To keep that revenue flowing, you need to be rigorous about security and governance. You need to prevent disruption to the business and monitor all the new points of connection in your infrastructure. This is why nearly half of CIOs hire outside parties to provide maintenance and support for the applications they develop, and a third have outsourced the management of their service and help desks.1 By offloading routine tasks to a trusted partner, IT has the agility to focus on more strategic and revenue-driving work.
Enable Faster, More Flexible Communications
When you outfit your infrastructure with mobile, social and cloud technologies, you greatly enhance communication. You deepen engagement with customers, you accelerate innovation throughout your workforce, and within your target market, you build business through positive word of mouth. Of course, as you increase the number of touch points with these groups, you have to be sure you’re sharing the most timely and compelling information possible. A truly agile infrastructure gives you centralized control over everything you communicate, ensuring quality, consistency, and, with proper governance, increasing the security of sensitive information.
Increase Employee Productivity
Infrastructure agility helps workers do their jobs by introducing powerful new business applications and extending the capabilities of those they currently use. This holds true from department-specific and management-only solutions to applications meant for the entire enterprise. For use whenever and wherever they are needed, applications can be ported to mobile platforms or even accessed in the cloud. With cutting-edge applications that are more tightly integrated with your existing systems and business processes, your workforce will be more agile—and productive—than ever before.
1 Harvey Nash 2013 CIO survey.
Ricoh Services are designed to help you create and maintain the infrastructure agility that is essential for your continued growth and competitive strength. We introduce technologies and processes that make your infrastructure work for you, deepening your engagement with customers and increasing productivity across your workforce. And with us taking on the burden of monitoring and securing your infrastructure, IT is free to focus on key initiatives that help grow your business.
IT Infrastructure Services: Keep Revenue Flowing
Your infrastructure needs to be monitored and managed so that your employees have the resources they need, when and where they need them. And your customers, of course, need your business to be online and responsive around the clock. Ricoh IT Infrastructure Services make sure you’re there for the people who rely on you. We devote ourselves to detecting and fixing vulnerabilities throughout your infrastructure, offering on-site, off-site and cloud-based backup. With industry-leading cloud application platforms, we can deploy, manage and support your organization's entire virtual server environment. This saves you the time, costs and resources required to maintain your own on-premise solutions, dramatically increasing your IT agility. Software traditionally located on your desktop can be housed and managed on servers in our secure data centers, accessible through a web browser.
Communication Services: Enable Faster,
More Flexible Communications
Ricoh Communication Services deliver a package of advanced Ricoh technologies and industry-leading communication and collaboration tools designed specifically for your business. With telepresence services, you can carry on real-time communication with customers and clients without anyone having to board a plane. With digital signage services you can showcase ads, special offers and personalized messages in almost any location—and you can alter and update content easily from anywhere. And with specialized tablets in their hands, your employees can feel the power of the paperless meeting, sharing ideas from screen to screen and expanding the limits of collaboration.
Application Services: Increase Employee Productivity
Your company has a mission, to make it easier for employees to do their jobs. Ricoh Application Services reduce your administrative workload so that you can focus on core business activities. From department-specific solutions to applications with a broader scope, we tightly and seamlessly merge them with your existing processes and workflows. Ricoh Application services focus on speed and immediacy, making your workers more productive and empowering them to deliver an outstanding customer experience.
Ricoh finds ways to make your infrastructure and investments do what they’re supposed to do: support and grow your business. You’ll get the most out of your systems, and your IT department will appreciate the chance to handle more strategic issues—an agile infrastructure enabling an agile workforce.
Improving Operational Efficiency and Customer Centricity
A leading retail bank wasted time and money managing its own document infrastructure. Keen to outsource service provisions, the bank sought a supplier capable of providing managed services on a global basis.
Maximize the Quality of Customer Engagement Touchpoints
Though hard to define, we all intuitively know what a customer touchpoint is: Any communication or interaction with your prospect or customer that helps them form an impression of your organization or brand.
Quocirca “Vendor Landscape: Managed Print Services” Report
Global scale and market presence differentiate MPS suppliers, but value propositions are converging.
Quocirca Managed Print Services Landscape, 2014 Report
Ricoh named Global Market Leader in MPS for third consecutive year, according to Quocira report. The report examines the competitive landscape for MPS and discusses the key market drivers and trends that will shape future generation of MPS engagements.
Ricoh’s Managed Document Services Deliver Insurance Premium
Providing managed document services for Generali Switzerland, Ricoh transformed the insurer’s document infrastructure, improving access to information and enhancing document security whilst cutting print expenditure by 24%.
What’s Stifling Information? Barriers that Lurk in Every Enterprise
MPS helps to curb excessive costs, recover lost productivity, and eliminate roadblocks in the process of innovation
Gearing for growth - Future Drivers of Corporate Productivity
This report examines the various levers that businesses around the world are using to increase the total output that they are able to generate from their inputs. It also considers where executives are focusing their attention as growth returns to the agenda
Ricoh Global MDS Customer Video
Ricoh Global MDS Customers speak out about gains from MDS.
The Ricoh Perspective - Assuring Access to the Right Information at the Right Time in the Right Form
Examines what approaches firms from all sectors are taking to improve productivity within their businesses, especially in the current challenging economic climate
Business Processes Affect Revenue
Document-driven processes affect revenue and not just costs
Moving Beyond Automation to Process Innovation
Executive leadership is focusing on ways to increase the value delivered to customers through front office processes—any touch point where employees communicate directly with customers.
Improved Processes Help You Capitalize on New Opportunities
Document and information processes, often considered simply back office cost centers, can in fact play a vital role in empowering sales, other customer-facing, and product-development organizations to capitalize on new business opportunities.
Improved Document and Information Processes Could Add 10% (or More) to Top Line Revenue
Increasing the efficiency of document driven processes is often seen purely as a way to reduce costs—and there are indeed opportunities to drive costs out of inefficient processes. But Ricoh believes there is a strategic upside to improved document and information processes: driving top line growth.
The Pathfinder: Navigating MDS
Ricoh USA Blog
Wire Rope Industries Overhauls Its Document Management System and Boosts Productivity
Ricoh automated Wire Rope’s document workflow process and its storage and retrieval system. Integrated document management applications allowed the company to digitize the internal flow of documents and cost-effectively store and retrieve them.
Outsourcing Invoice Capture Saves Dalkia €200,000 Per Annum
Ricoh provides a tailored i-Invoice service for Dalkia. Intelligent data capture allied to automated processing has improved the integrity of Dalkia’s financial data. The elimination of time consuming manual processes has released resource and is saving the company €200,000 per annum.
Outsourcing Document Processes Underwrites Business Success
Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.
Business Critical Document Process Outsourced to Ricoh
Ricoh processes more than 2 million claims for the company every year, allowing it to respond more efficiently to claimant’s needs. And, Ricoh is also helping the healthcare organisation optimise its claims process.
A Customized Solution Transforms Enrollment Processing for a Major Managed Health Care Organization
Ricoh designed a solution to modernize the company's Medicare/Medicaid enrollment and related document workflow. The solution has delivered numerous benefits for the managed care organization, including 60 to 80 percent reduction in total turnaround time.
Expertise and eDiscovery Solutions Provide Critical Litigation Support
The Ricoh team delivered a full range of cost-effective eDiscovery and document solutions for the healthcare organization, providing expert advice and advanced technologies to seamlessly support the global litigation teams.
Robust eDiscovery Solutions Enable Outside Counsel to Manage a Complex Patent Litigation Efficiently and Cost-Effectively
The Ricoh team designed a solution that is completely customized to the outside counsel’s workflow and the nature of the litigation matters. In order to ensure control over chain of custody and streamline processing, Ricoh set up a central repository containing the entire set of data potentially relevant to the litigations.
Ricoh’s Unified Communication System Reduces Travel Time and Expenditure
Ricoh provides a managed video conferencing facility for Coor Service Management. Using virtual meeting rooms, employees can collaborate on projects with colleagues based at remote sites.
Virtualised IT Environment Improves Workforce Mobility
Ricoh guided the organisation through a technology refresh, helping it to select effective solutions and managing the implementation programme. Ricoh’s virtualised solution reduced costs, simplified support and improved workforce mobility.
Gaining a Trusted Advisor for Document Management and IT Services and Solutions
Ricoh provides IT services and 24/7 help desk support as well as off-site scanning services and a robust networked scanning solution in-house for a small law firm.
Achieving a Successful Corporate Relocation with IT Infrastructure to Support a Rapidly Expanding Business
Ricoh mapped out and delivered a solution that enabled ESP to make a seamless move to their new headquarters with the IT infrastructure and support they needed to allow them to continue to rapidly expand their business
Proactive, Extra-mile IT Support for a Rapidly Growing Law Firm
Ricoh provides a national law firm with Ricoh IT Services for proactive, hands-on IT support and expertise to carefully plan and move IT infrastructure
Parisi House Stabilizes its Network and Places Trust in an IT Outsource Partnership with Ricoh Proactive Managed IT Services
Ricoh addressed the company's frequent network issues through a solution which included Ricoh Network Healthcheck, Ricoh Proactive Standard IT Services plan and Ricoh Proactive Managed IT Services HelpDesk
Product Sign Supplies Modernizes its IT Network and Alleviates Growing Security Threats
Product Sign Supplies chose Ricoh’s Proactive Select IT Services plan to modernize its network and help alleviate its many IT issues.
Amalgamated Holdings Limited Successfully Migrates Email Collaboration Platform with Ricoh IT Services
The business decided that it needed to migrate over 2,000 mailboxes and users from Lotus Notes to the Microsoft Exchange platform, to further enhance business functionality and improve staff connectivity
Helloworld Limited Keeps Network Up and Running Effectively with Ricoh IT Services
Through Ricoh’s NetActive service, Helloworld’s IT department have access to Ricoh’s senior, level 3, network engineers whenever they need them – 24 hours a day, seven days a week.
Network Ten Consolidates Disparate Networks with Ricoh IT Services
Network Ten had a need to consolidate its five disparate networks into two converged Wide Area Networks (WANs). This project was conducted to save costs associated with running the network, to increase its capacity and performance and to mitigate risks.
QT Sydney Hotel Successfully Integrates Separate Networks with Ricoh IT Services
The requirement was to integrate two separate networks, each with its own unique components. In order to achieve the integration, Ricoh engineers undertook a comprehensive design exercise to ensure full data integration between disparate systems and, most importantly, establish full security between guest and corporate network services.
The Scots College Upgrades Network Infrastructure with Ricoh IT Services
With technology now an increasing driver of education, The Scots College required an upgrade of their network infrastructure, including upgrading wireless access to all end users.
McDonald Real Estate Improves Access to Information with Ricoh
“In order to best serve our clients, our agents need to be truly mobile with full remote access to emails and data, backed up by a prompt and efficient support office. With Ricoh IT Services we’ve achieved this and more.”
Searells Improves System Performance with Ricoh
A future-proofed IT system with virtual server infrastructure and a Remote Desktop Service for full and fast remote access via a thin client technology—all covered by a fixed-price Ricoh Managed Service contract.
Intelligent Document Imaging Solution Helps Commercial Explosives Enterprise
Versatile and efficient multifunctional products that print, copy, scan and fax have replaced standalone imaging devices. By optimising fleet utilisation, Ricoh has helped AEL reduce expenditure on print, release office space and cut energy consumption.
Process Optimisation Saves Hospital Group €½ Million
Automating patient registration and implementing a digital workflow helped to streamline the healthcare provider’s administrative processes. Process optimisation has cut the time employees spend on administrative processes by 25,000 hours a year.
Managed Document Services Save Hospital 30%
Ricoh transformed the hospital’s document infrastructure, improving its operational efficiency by updating technology and automating workflows. Ricoh’s service-based approach has reduced internal support requirements and is saving the hospital considerable sums of money.
Digitising Documents Provides Helping Hand for Medics
A new electronic health record system is giving doctors at German hospital group KHWE quicker access to essential medical information to help them provide better outcomes for their patients. Meanwhile, the digitisation of the company’s administrative documents is significantly improving the efficiency of the organisation itself.
MDS Improves Operational Efficiency and Customer Centricity
A leading retail bank wasted time and money managing its own document infrastructure. Keen to outsource service provision, the bank sought a supplier capable of providing managed services on a global basis. Ricoh proved the perfect partner, implementing the structured programme through which the bank achieved dramatic improvements in operational efficiency.
Global Strategic Alliance Allows IBM to Provide Print as a Service
Ricoh has transformed the retailer’s print infrastructure. Users have access to versatile technology enabling printing on the move, whilst the managed service has released internal resource.
Global MDS Implementation Drives Improved Performance
Ricoh supports Renault-Nissan’s regional operations with class leading technology and expertly provisioned services. The solution has halved Renault-Nissan’s print expenditure.
Gaining Responsiveness and Control over Global Print Activities with a True MDS Partner
The Ricoh team helped the organization gain control over its previously disparate device fleet with effective, efficient MDS solutions and the consultative approach of a true partner.
Hosted MDS Print Services Deliver “Next Generation” Print Services for a Fortune Global 500 Company
The company benefits from a fully managed global print service providing enhanced management and reporting, access to advanced MDS services and improved user experience across the global organization.
Westpac Creates a More Productive and Sustainable Place to Work with Ricoh Managed Document Services
With Managed Document Services, Westpac has been able to reduce waste, improve efficiencies, and successfully contribute to their environmental and sustainability goals.
Ricoh Develops and Implements a New Bill Design for Los Angeles Department of Water and Power
LADWP chose a Precision Marketing solution to develop and implement a new, easy to read bill design. The technology created a new billing and delivery infrastructure for LADWP driven by an InfoPrint ProcessDirector powered Automated Document Factory (ADF).
Opening New Revenue Streams with Transactional Print Capabilities
CCS needed to implement the production capabilities needed to meet the complex document workflow of a healthcare insurer within a six-month period. Ricoh provided a turnkey solution that provides host-to-post print and mail production and piece-level tracking for HIPAA purposes, billing and inventory management.
Mobile Green IT Printing Initiative for Vodafone
Keen to reduce the environmental impact of its office print environment, Vodafone launched a Green IT ‘Less Paper Office’ initiative. Ricoh’s solution supports Vodafone’s flexible work and mobility strategy, and has helped the company achieve significant and sustainable reductions in carbon emissions.
Global Services Provide Sustainable Business Advantage
Ricoh has transformed the company’s document infrastructure, reducing print expenditure and cutting carbon emissions. The solution has simplified procurement processes, reducing administration and improving business agility.
Meeting Company Goals with Document Management that is Smart and Green
Ricoh implemented a sustainability program that allowed the company to support its Green initiatives, developing a toner and cell phone recycling program as well as seeking solutions for reducing paper-based processes.
Ricoh Services can Help
IT Infrastructure Services
Protect your organization from security threats and keep your business up and running online.
- Keep your organization up and running productively
- Successfully defend against security threats and downtime
- Enhance efficiencies and reduce operating costs
Collaborate and share with anyone, anywhere, anytime with the best ways to communicate and engage.
- Enhance the value of customer communications
- Reduce the cost of communication and collaboration
- Help employees communicate and collaborate more effectively
Recent Blog Posts
We recently partnered with one college to help them implement a virtualised IT infrastructure that...
Customers have grown so accustomed to data-derived recommendations that, at this point, they have...
Technology, behavior, expectations and opportunities evolve constantly, and to keep up and remain...