The challenge of protecting business critical information has never been greater – and neither has the cost of failure. The challenge facing most businesses is the serious security risks and compliance issues caused by the advent of “Bring Your Own Device” (BYOD) and “Social, Mobile, Analytics and Cloud” (SMAC), including internal and external collaboration platforms.
Protect Your Business from Threats
Securing access to your critical information is essential to protecting your company and brand strength. From sensitive customer data to the corporate material that forms the basis of your competitive strength – even the often-overlooked images of confidential data stored on hard drives of multifunctional printers – your information is at risk. And today, it’s harder to protect this data than ever before.
- The average organization now experiences a staggering 1,400 security attacks each week. And the situation is likely to become even worse, as more resources are moved outside the firewall.1
- In the face of these challenges, it’s not surprising that the confidence CIOs have in effectively responding to these crises has decreased from 37 percent in 2011 to just 26 percent in 2013.2
Source: Accenture, “How Global Organizations Approach the Challenge of Protecting Personal Data”
In addition to that, you also need to provide your customers with 100 percent uptime, without interruptions caused by Denial of Service (DoS) attacks or Advanced Persistent Threats (APTs).
Ricoh can help by extending your security reach to the very edge of the information enterprise, including both mobile platforms and document devices, to decrease risk and ensure maximum protection of customer and other critical data.
Manage the Risks and Costs of Non-Compliance
It seems that nearly every week, there’s another story about a company whose customer data has been breached. The costs of failing to protect your customers’ personally identifiable information (PII) can include not only fines and lawsuits but irreparable damage to customer trust and loyalty.
To provide your customers with peace of mind, you need to be able to demonstrate compliance with key regulations governing the security and availability of business information, including:
- Sarbanes-Oxley (SOX) in the US, and international equivalents like Bill 198 in Canada, the Financial Instruments and Exchange Law in Japan, and the EU Data Protection Directive
- Payment Card Industry Data Security Standard (PCI DSS)
- Service Organization Control (SOC) 1, 2, & 3 (formerly known as SAS 70)
- Gramm-Leach-Bliley Act (GLBA)
- Health Insurance Portability and Accountability Act (HIPAA)
And the requirements to protect sensitive information are not just limited to digital data. Over 30 percent of business information — especially customer data — resides on paper, with many processes comprising both paper and electronic workflows.3 No matter the format, Ricoh can help you secure your critical data.
Develop a Strong Risk Management and Information Governance Strategy
With the increasing value of business information and the need to prioritize its security, c-level executives are expanding their information governance efforts beyond IT alone to processes specific to different Lines of Business.
Internal security threats and lapses can be addressed with well-articulated information governance policies, strong employee training and a more secure information infrastructure that covers information and technology throughout its lifecycle – from introduction to its secure destruction.
The Bottom Line
Your growth and competitive strength depend on securing your information and operations against the unknown. When your operations are up and running continuously — with no significant disruptions or breaches — customer trust and loyalty will bolster existing revenue streams and drive future business, helping you avoid the significant costs of non-compliance.
1 2013 CIO insights from the Global C-suite Study – IBM, November 2013
2 Harvey Nash CIO Survey 2013
3 IDC White Paper sponsored by Ricoh, “It's Worse than You Think: Poor Document Processes Lead to Significant Business Risk,” doc #6352, June 2012.
Taking a proactive approach to risks to your business information and operations protects your bottom line today — and positions you for significant growth in the future. After all, a successful track record in monitoring and managing security and uptime inspires a level of trust that can’t be easily replicated – one that increases customer loyalty and keeps stakeholders invested in your future.
The Value of Trust
When you have comprehensive and robust security and governance policies, you build a track record that inspires confidence and trust. What does that mean for your business?
- Your customers remain loyal and high value, knowing that access to their private information is protected and tightly controlled — and that they can always count on you being up and running to supply them with the products and services they need, when they need them.
- Your board and shareholders have confidence that their investments with you are safe, with critical information – including trade secrets, financials and strategic planning – secure from advanced threat agents, competitors and disgruntled employees.
When your business makes headlines, let it be about your accomplishments, not about data security breaches that damage your business and reputation. Trust, after all, is the hardest thing to earn back.
Continuous Operations Improve Your Bottom Line
Your business needs to be up and running 24 hours a day, 7 days a week. It’s not just critical to your bottom line, but it’s also important for the productivity and efficiency of workers across the enterprise, as well as your partners and suppliers. And it’s your ability to monitor your infrastructure for potential security and performance problems that will help prevent slowdown and downtime.
At a time when 70 percent of CIOs will increase enterprise exposure to risk in order to accelerate business agility through increased cloud adoption,1 you need to have in place the ability to rapidly handle and recover from problems – whether it’s from a backup or the disaster recovery plan you have in place. Of course, you need to also accomplish these objectives without diverting your IT staff from more strategic goals. No wonder businesses are increasingly looking to outsource routine infrastructure tasks.
Secure Your Foundation for Growth
For rapidly growing companies, a clearly defined risk management and information governance strategy helps protect you as you expand to areas with differing compliance requirements. And one study estimates that two-thirds of CIOs plan to invest more in mobility over the next year, while 58 percent of CIOs will enhance cloud-related technology.2 Knowing how to balance these growth challenges via careful monitoring and measurement of your performance against governance, risk management, and compliance objectives will let you confidently build a more agile infrastructure and reduce operating costs.
1 “IDC Releases Market Predictions for 2014: CIO Agenda” – December 2013
2 Harvey Nash CIO Survey 2013
Ricoh can help design, construct, maintain, and optimize a robust information infrastructure that meets your governance, risk management, and compliance objectives. From consultation to infrastructure monitoring, we can help you identify and put an end to vulnerabilities before a costly crisis erupts. And we practice what we preach. For the last ten years, Ricoh has earned ISO 27001 accreditation for all of our global sites – the only company in the document industry to do so.
Managed Document Services: The Value of Trust
Ricoh Managed Document Services help you better understand how your organization accesses, uses and stores all of your sensitive information – both internally and externally. We adapt and optimize your business processes so they better align with your security and governance policies, so you can establish the kind of track record that inspires trust and confidence in customers and stakeholders. And we’ll partner with you to manage your growing infrastructure, so you can rest easy knowing that end-of-life devices don’t present a security risk.
IT Infrastructure Services: Continuous Operations Improve Your Bottom Line
Ricoh IT Infrastructure Services help ensure that your business operations are always online and available for your customers, while maximizing the productivity of your employees, partners and suppliers. Our experienced consultants can help identify weaknesses in your infrastructure and recommend the right solutions – always in line with your security and governance policies. By offloading time-consuming but vital monitoring and maintenance work that detects and fixes vulnerabilities throughout your network, it frees up your IT staff to attend to more strategic business issues that can help boost productivity and your bottom line. And if there is a disruption, we help you recover rapidly by implementing backup and disaster recovery operations, both on-site and in the cloud.
Business Process Services: Secure Your Foundation for Growth
Security is at the heart of all Ricoh Business Process Services. We work tirelessly to mitigate risks to the confidentiality, integrity, and availability of your critical information whether it’s on-site or in the cloud, for greater document security, regulatory compliance and accountability. And of course, everything we do will adhere to your security and governance objectives as you continue to expand your operations and grow your mobile infrastructure.
Digitising Documents Provides Helping Hand for Medics
A new electronic health record system is giving doctors at German hospital group KHWE quicker access to essential medical information to help them provide better outcomes for their patients. Meanwhile, the digitisation of the company’s administrative documents is significantly improving the efficiency of the organisation itself.
Are Mobile Apps Helping Your Business Processes?
There is a lot of attention paid to the impact of Bring Your Own Device (BYOD) on the enterprise and IT, especially regarding requirements for safeguarding customer and corporate information while supporting a constantly changing variety of tablets and smartphones.
Invest Where it Counts
Organizations are not providing appropriate C-Level attention to fixing document-driven business proceses
The Strategic Value of Reducing Risk in Document Processes
We know from long experience with customers that breakdowns in document-driven processes are high probability events.
Ricoh’s Managed Document Services Deliver Insurance Premium
Providing managed document services for Generali Switzerland, Ricoh transformed the insurer’s document infrastructure, improving access to information and enhancing document security whilst cutting print expenditure by 24%.
What’s Stifling Information? Barriers that Lurk in Every Enterprise
MPS helps to curb excessive costs, recover lost productivity, and eliminate roadblocks in the process of innovation
Ricoh Global MDS Customer Video
Ricoh Global MDS Customers speak out about gains from MDS.
The Risk Presented by Document-Driven Processes is Greater Than You Think
Government: Fixing Document Processes Improves Constituent Services While Reducing Costs
Government processes are more paper intensive than processes in the commercial sector, and — despite IDC studies showing that paper-based processes are not necessarily less efficient than electronic processes — government document processes are also less efficient than document processes in the commercial sector.
Optimizing Document Processes for Financial Services Firms: Increased Revenue & Cost Takeout
IDC research indicates that financial services firms can increase revenue by 10.7% while reducing their overall operating costs by 10.5% when these customer-facing processes are optimized.
IDC MarketScape: Worldwide Managed Print and Document Services 2014 Report
This study is IDC's hardcopy vendor assessment of the worldwide managed print and document services - focus on managed workflow services using the IDC MarketScape model.
Managed Print Services LandscapeA vendor analysis of the global enterprise MPS market
Organizational Blind Spot: The Role of Document-Driven Business Processes in Driving Top-Line Growth
Findings from a recent IDC study indicate that documentdriven processes — the business processes that are governed and controlled by documents in electronic or paper format — have a profound impact on companies’ customer-facing functions.
It’s Worse than You Think: Poor Document Processes Lead to Significant Business Risk
If your business has experienced a significant risk incident in the past 5 years, you’ve got something in common with 75% of the companies participating in a 2012 IDC study sponsored by Ricoh.
Innovative Services Lower Costs in Public Sector Organizations
Public sector and government organizations are under great pressure to cut costs and improve constituent services, by deploying innovative solutions based on optimized document and information processes.
Investing Where It Counts to Drive Risk Out of Business Processes
In providing Ricoh Services to enterprises worldwide, we know that organizations often find out the hard way that broken business processes, those that are inefficient and ineffective, expose them to significant financial risk.
The Pathfinder: Navigating MDS
Ricoh USA Blog
Fast Access to Information Satisfies both Customers and Regulators
The Ricoh solution included document management software for high-volume information storage, retrieval and distribution and a scanner with software to efficiently input the scanned images to the Laserfiche repository.
Outsourcing Invoice Capture Saves Dalkia €200,000 Per Annum
Ricoh provides a tailored i-Invoice service for Dalkia. Intelligent data capture allied to automated processing has improved the integrity of Dalkia’s financial data. The elimination of time consuming manual processes has released resource and is saving the company €200,000 per annum.
Outsourcing Document Processes Underwrites Business Success
Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.
A Customized Solution Transforms Enrollment Processing for a Major Managed Health Care Organization
Ricoh designed a solution to modernize the company's Medicare/Medicaid enrollment and related document workflow. The solution has delivered numerous benefits for the managed care organization, including 60 to 80 percent reduction in total turnaround time.
Expertise and eDiscovery Solutions Provide Critical Litigation Support
The Ricoh team delivered a full range of cost-effective eDiscovery and document solutions for the healthcare organization, providing expert advice and advanced technologies to seamlessly support the global litigation teams.
Robust eDiscovery Solutions Enable Outside Counsel to Manage a Complex Patent Litigation Efficiently and Cost-Effectively
The Ricoh team designed a solution that is completely customized to the outside counsel’s workflow and the nature of the litigation matters. In order to ensure control over chain of custody and streamline processing, Ricoh set up a central repository containing the entire set of data potentially relevant to the litigations.
Virtualised IT Environment Improves Workforce Mobility
Ricoh guided the organisation through a technology refresh, helping it to select effective solutions and managing the implementation programme. Ricoh’s virtualised solution reduced costs, simplified support and improved workforce mobility.
Ricoh IT Services Meets the Needs of Community Outreach Organization
Ricoh Proactive Managed IT Services offers around-the-clock service. Unlike the previous IT services provider, Ricoh manages everything, including hardware, software, onsite calls and more, quickly and economically.
Product Sign Supplies Modernizes its IT Network and Alleviates Growing Security Threats
Product Sign Supplies chose Ricoh’s Proactive Select IT Services plan to modernize its network and help alleviate its many IT issues.
Network Ten Consolidates Disparate Networks with Ricoh IT Services
Network Ten had a need to consolidate its five disparate networks into two converged Wide Area Networks (WANs). This project was conducted to save costs associated with running the network, to increase its capacity and performance and to mitigate risks.
QT Sydney Hotel Successfully Integrates Separate Networks with Ricoh IT Services
The requirement was to integrate two separate networks, each with its own unique components. In order to achieve the integration, Ricoh engineers undertook a comprehensive design exercise to ensure full data integration between disparate systems and, most importantly, establish full security between guest and corporate network services.
Searells Improves System Performance with Ricoh
A future-proofed IT system with virtual server infrastructure and a Remote Desktop Service for full and fast remote access via a thin client technology—all covered by a fixed-price Ricoh Managed Service contract.
Westpac Creates a More Productive and Sustainable Place to Work with Ricoh Managed Document Services
With Managed Document Services, Westpac has been able to reduce waste, improve efficiencies, and successfully contribute to their environmental and sustainability goals.
Opening New Revenue Streams with Transactional Print Capabilities
CCS needed to implement the production capabilities needed to meet the complex document workflow of a healthcare insurer within a six-month period. Ricoh provided a turnkey solution that provides host-to-post print and mail production and piece-level tracking for HIPAA purposes, billing and inventory management.
Mobile Green IT Printing Initiative for Vodafone
Keen to reduce the environmental impact of its office print environment, Vodafone launched a Green IT ‘Less Paper Office’ initiative. Ricoh’s solution supports Vodafone’s flexible work and mobility strategy, and has helped the company achieve significant and sustainable reductions in carbon emissions.
Global Services Provide Sustainable Business Advantage
Ricoh has transformed the company’s document infrastructure, reducing print expenditure and cutting carbon emissions. The solution has simplified procurement processes, reducing administration and improving business agility.
Environmental Benefits and Significant Savings for Southbank Institute of Technology
Ricoh helped the company address a multitude of operational, cost and environmental inefficiencies within its incumbent print device fleet and management practices, resulting in environmental benefits as well as cost savings.
Ricoh Process Efficiency Index, Conducted by Coleman Parks Research, June 2011
European organizations surveyed admit they have lost or misplaced valuable information, with 1 in 12 confessing they still do not have any protection for their business critical documents
Ricoh Services can Help
IT Infrastructure Services
Protect your organization from security threats and keep your business up and running online.
- Keep your organization up and running productively
- Successfully defend against security threats and downtime
- Enhance efficiencies and reduce operating costs
Recent Blog Posts
We recently partnered with one college to help them implement a virtualised IT infrastructure that...
Customers have grown so accustomed to data-derived recommendations that, at this point, they have...
Technology, behavior, expectations and opportunities evolve constantly, and to keep up and remain...