Businesses process a staggering amount of information. Printed documents, emails, attachments, networked drives, even handwritten notes. All of it matters. Managing all that information can be costly—but it doesn’t have to be.
There are two categories defining the costs of managing business-critical information:
- Hard costs: These include consumables like paper, ink, hardware and software, as well as the physical spaces and utilities that house and power your business.
- Process inefficiencies: These are more difficult to quantify. But the cost of not having access to the information you need at the right time, in the right form, is even more significant than your hard costs.
CEOs: Control Costs while Growing the Enterprise
The top priority of CEOs and senior executives is growth. Second on the list? Cost management.1 Seventy-six percent of CEOs have cut costs in the last 12 months, and 64 percent plan to do so over the next 12 months.2
Growth and cost management are not opposites. In fact, they go hand in hand. Scaling an enterprise without firmly controlling costs makes profitable growth difficult, if not impossible.
The information age presents great opportunities to save on hard costs while pursuing growth. One example is the increasing mobility of the workforce. Rather than continually adding hardware and real estate, CEOs can accommodate expansion by maximizing existing infrastructure and workspaces. Of course, to do this they need relevant, accurate and accessible information. Ricoh’s expertise and services can make sure they have it.
There is also vast room for improvement when it comes to process efficiency. More than 83 percent of respondents to a 2012 IDC global survey believe that addressing inefficiencies in customer-facing processes would reduce their overall operating costs—on average, by nearly 10.1 percent.3
CIOs: Think Strategically (But Continue to Control Costs)
IT departments spend more than 70 percent of their budgets on run-the-business activities.4 It’s no surprise, then, that cost savings remain one of the top three priorities for CIOs across industries worldwide.5
Virtualization and cloud-based services help CIOs reduce their hard costs by diminishing reliance on things like data storage devices, servers and desktop computers. But CIOs can control costs even further by making more efficient and effective use of IT staff time and talent. In a growing company, you want IT staff to spend less time on monitoring and maintenance duties and more time on actively advancing the company’s growth and competitive strength.
The Bottom Line
Information is traveling faster and is more important than ever before. You need advanced and affordable strategies for making the most of the information available to you. Ricoh solutions help today’s C-level executives get the savings and improvements they need for their companies to grow and thrive.
1 The 2014 Gartner CEO and Senior Executive Survey: 'Risk-On' Attitudes Will Accelerate Digital Business.
2 PwC 17th Annual Global CEO Survey (2014).
3 IDC White Paper sponsored by Ricoh, “The Role of Document-Driven Business Processes in Driving Top-Line Growth,” September 2012.
4 “Game Changers: Five Ways to Help the CIO Move IT From a Culture of Cost Cutting to Generating Value,” Gartner, January 2014.
5 Harvey Nash CIO Survey, 2013.
There are a number of opportunities in any enterprise to control costs – both in directly measurable hard costs, and with internal changes that boost efficiency and productivity. And when your business realizes those opportunities, you put yourself in the absolute best position for future growth.
Finding Savings Across Your Business
Some areas of your business just cost more to run – both in resources and in staff time. Take printing operations as an example – found in most processes throughout the entire enterprise. To save money, you need to reduce the consumables used — from ink and paper to space for devices and the energy to power them — while maximizing device uptime without overburdening IT with extra support and maintenance requests.
Printing across an entire enterprise is a massive undertaking – that’s why it makes sense to bring in experts who understand how to improve these processes to cut costs. But what are some of the ways a Ricoh print expert can help you save money?
- After looking at the whole enterprise, Ricoh can help you set rules for routing documents to the most cost-effective, energy efficient device, reducing the cost to you.
- Finding ways to effectively change worker behavior can result in significant savings on consumables.
- The more visibility your have into your printing operations, the easier troubleshooting and support will be — and the easier it will be for your workers to be productive.
Communicate More – For Less
Another area of significant savings is how information and knowledge move throughout your organization – whether between your workers or with customers. For example, what if you could always have your best experts available to your customers via telepresence, no matter where they were, rather than staffing several branch offices? Or, rather than spending money on ink, paper and energy printing and reprinting countless handouts or signage, what if you could eliminate these costs with digital signage that was dynamic and easily editable?
Get the Most Out of Your Investment
When we talk about the cost of infrastructure, many of us think “equipment”: devices, networks, servers and the like. But one of the most expensive parts of any infrastructure is housing this equipment and the people who use it. In fact, facilities is the second largest expense item in many enterprise budgets.1 And these costs can vary wildly, according to a recent study:
- London- $23,500;Hong Kong-$22,000; Geneva-$17,500; Tokyo-$17,000; Zurich-$16,500; Paris-$15,000; Oslo-$15,000; New York-$14,500.2
Finding ways to maximize the value of your facilities budget can maximize worker productivity no matter where they’re located, reduce high office occupancy costs and help you better utilize existing space, without creating a logistical burden for administrative staff.
1 Magic Quadrant for Integrated Workplace Management Systems, Gartner – June 2013
2 Global Occupancy Costs - Offices 2013, DTZ – January 2013
Every single Ricoh service is focused on finding ways to reduce your costs and boost efficiency. We can help you re-engineer your processes across your organization for a streamlined, more productive approach, and help reduce your investment costs by utilizing our own infrastructure and delivery systems. By offloading these selected changes (for example, from manual to automated or from paper to digital), Ricoh Services can help you reach your business goals and grow your competitive advantage with a minimum of disruption to your daily operations.
Production Printing Services: Finding Savings Across Your Business
Ricoh Production Printing Services provides you with the best-in-class support you need to improve your print production operations and reach even your most ambitious business goals. We’ll help you increase efficiencies and cut costs by re-engineering your printing operations to reduce consumables and better support your workers – not just those printing the documents, but also your IT staff on the back end. And we can help give you the peace of mind of knowing that your printed materials won’t have errors by automating your ability to spot issues and reprint only when required.
Communication Services: Communicate More – For Less
Ricoh Communication Services help drive the cost out of delivering dynamic, interactive presentations while fostering collaborative, live communications that can grow your business. Our communication experts will consult, design and deliver services that can reduce waste in your organization – from transitioning to tablet-based meetings that eliminate the need for handouts, to digital signage that replaces expensive static signs that requires constant replacement. And we can help you get closer to your customers with telepresence services that put your best people in front of your clients no matter where they are, without the costs of maintaining branch offices or generating millions of frequent flyer miles.
Workplace Services: Get the Most Out of Your Investment
Ricoh Workplace Services are all about giving your workforce the workplaces they need to be happy and productive. We’ll work with your team to better utilize your existing space, improve your workplace layout and reduce the amount you spend per workstation. We can also help reallocate resources to maximize working productivity, including the creation of strategic roadmaps that can optimize the way employees utilize available desks, meeting rooms and existing technologies, helping to reduce the amount of empty or underutilized meeting space in offices. And we’ll find ways to help you recover your costs and get the most out of investments.
Government agency implements innovative technology solutions to further the County’s mission
Government agency partners with Ricoh to address its many needs and find innovative solutions to improve its workflow and reduce costs associated with its print and document management.
College transforms from antiquated learning services to a modern, technology based learning environment
College partners with Ricoh IT Services to deploy a virtualized IT infrastructure to transform the way students and staff access learning resources and services.
Driving Expansion of Services in Marketing Communications
Service Bureau Jansen is able to produce print runs more quickly and efficiently and in full color. They have also increased the effectiveness of printed materials by making the content of each print fully variable.
Ricoh helps global company gain visibility and control over their entire print environment
RICOH Global Clariti has enhanced the management of a global enterprise's print environment through a reduction in global print asset footprint from approximately 6,000 devices to less than 4,300, and an approximate 10 percent reduction in print volume
Managed Document Services Save Hospital 30%
Ricoh transformed the hospital’s document infrastructure, improving its operational efficiency by updating technology and automating workflows. Ricoh’s service-based approach has reduced internal support requirements and is saving the hospital considerable sums of money.
Quocirca “Vendor Landscape: Managed Print Services” Report
Global scale and market presence differentiate MPS suppliers, but value propositions are converging.
Perspectives of Ricoh Thought Leaders—A Multi-level Approach to Business Transformation
Anyone who has implemented a significant business process transformation, such as consolidating different ERP systems after a merger, knows that success depends on many factors beyond IT.
Intelligent Document Imaging Solution Helps Commercial Explosives Enterprise
Versatile and efficient multifunctional products that print, copy, scan and fax have replaced standalone imaging devices. By optimising fleet utilisation, Ricoh has helped AEL reduce expenditure on print, release office space and cut energy consumption.
Perspectives of Ricoh Thought Leaders—Optimize Customer-Facing Functions with Better Document Mgmt
Business critical document processes typically flow through multiple enterprise departments, from customer-facing, front-office functions to back-office operations.
Ricoh’s Managed Document Services Deliver Insurance Premium
Providing managed document services for Generali Switzerland, Ricoh transformed the insurer’s document infrastructure, improving access to information and enhancing document security whilst cutting print expenditure by 24%.
What’s Stifling Information? Barriers that Lurk in Every Enterprise
MPS helps to curb excessive costs, recover lost productivity, and eliminate roadblocks in the process of innovation
Gearing for growth - Future Drivers of Corporate Productivity
This report examines the various levers that businesses around the world are using to increase the total output that they are able to generate from their inputs. It also considers where executives are focusing their attention as growth returns to the agenda
The Ricoh Perspective - Assuring Access to the Right Information at the Right Time in the Right Form
Examines what approaches firms from all sectors are taking to improve productivity within their businesses, especially in the current challenging economic climate
IDC: Managing Documents for Success in the New Business Information Paradigm
A growing trend for European enterprises to partner with print services providers to realize the full potential of document process optimization, change management, and technology
The Right Information in the Right Form at the Right Time
Ricoh Global MDS Customer Video
Ricoh Global MDS Customers speak out about gains from MDS.
IDC MarketScape: Worldwide Managed Print and Document Services 2014 Report
This study is IDC's hardcopy vendor assessment of the worldwide managed print and document services - focus on managed workflow services using the IDC MarketScape model.
Quocirca Managed Print Services Landscape, 2014 Report
Ricoh named Global Market Leader in MPS for third consecutive year, according to Quocira report. The report examines the competitive landscape for MPS and discusses the key market drivers and trends that will shape future generation of MPS engagements.
Ricoh Global Clariti Video
Ricoh Global Clariti is a powerful management tool that puts the data needed for effective decision making in one place. It delivers a real-time, accurate view of what’s going on across your print devices…and not just Ricoh devices, other manufacturers’ equipment too!
Government: Fixing Document Processes Improves Constituent Services While Reducing Costs
Government processes are more paper intensive than processes in the commercial sector, and — despite IDC studies showing that paper-based processes are not necessarily less efficient than electronic processes — government document processes are also less efficient than document processes in the commercial sector.
Optimizing Document Processes for Financial Services Firms: Increased Revenue & Cost Takeout
IDC research indicates that financial services firms can increase revenue by 10.7% while reducing their overall operating costs by 10.5% when these customer-facing processes are optimized.
Managed Print Services LandscapeA vendor analysis of the global enterprise MPS market
Innovative Services Lower Costs in Public Sector Organizations
Public sector and government organizations are under great pressure to cut costs and improve constituent services, by deploying innovative solutions based on optimized document and information processes.
Greater Values, Lower Cost: Optimize Processes in Financial Services
Financial services such as banks, credit institutions, and securities services firms, like other industries, face the challenge of enriching and increasing the business value of customer relationships, at a time when customer behaviors and expectations are more demanding.
Moving Beyond Automation to Process Innovation
Executive leadership is focusing on ways to increase the value delivered to customers through front office processes—any touch point where employees communicate directly with customers.
The Pathfinder: Navigating MDS
Ricoh USA Blog
Ricoh Healthcare Solution Improves Patient Care
USP Hospital Group generated more than 20 million paper-based medical records every year. Under Ricoh’s guidance, the group migrated from paper-based processes to an Electronic Health Record system with automated workflows and electronic forms.
Fast Access to Information Satisfies both Customers and Regulators
The Ricoh solution included document management software for high-volume information storage, retrieval and distribution and a scanner with software to efficiently input the scanned images to the Laserfiche repository.
Wire Rope Industries Overhauls Its Document Management System and Boosts Productivity
Ricoh automated Wire Rope’s document workflow process and its storage and retrieval system. Integrated document management applications allowed the company to digitize the internal flow of documents and cost-effectively store and retrieve them.
Outsourcing Invoice Capture Saves Dalkia €200,000 Per Annum
Ricoh provides a tailored i-Invoice service for Dalkia. Intelligent data capture allied to automated processing has improved the integrity of Dalkia’s financial data. The elimination of time consuming manual processes has released resource and is saving the company €200,000 per annum.
Outsourcing Document Processes Underwrites Business Success
Ricoh processes more than 60 million documents a year for the insurer, using closed loop production systems which eliminate business risk. Outsourcing mission critical document processes to Ricoh improved customer service levels and reduced costs.
Business Critical Document Process Outsourced to Ricoh
Ricoh processes more than 2 million claims for the company every year, allowing it to respond more efficiently to claimant’s needs. And, Ricoh is also helping the healthcare organisation optimise its claims process.
A Customized Solution Transforms Enrollment Processing for a Major Managed Health Care Organization
Ricoh designed a solution to modernize the company's Medicare/Medicaid enrollment and related document workflow. The solution has delivered numerous benefits for the managed care organization, including 60 to 80 percent reduction in total turnaround time.
Expertise and eDiscovery Solutions Provide Critical Litigation Support
The Ricoh team delivered a full range of cost-effective eDiscovery and document solutions for the healthcare organization, providing expert advice and advanced technologies to seamlessly support the global litigation teams.
Robust eDiscovery Solutions Enable Outside Counsel to Manage a Complex Patent Litigation Efficiently and Cost-Effectively
The Ricoh team designed a solution that is completely customized to the outside counsel’s workflow and the nature of the litigation matters. In order to ensure control over chain of custody and streamline processing, Ricoh set up a central repository containing the entire set of data potentially relevant to the litigations.
Ricoh’s Unified Communication System Reduces Travel Time and Expenditure
Ricoh provides a managed video conferencing facility for Coor Service Management. Using virtual meeting rooms, employees can collaborate on projects with colleagues based at remote sites.
Virtualised IT Environment Improves Workforce Mobility
Ricoh guided the organisation through a technology refresh, helping it to select effective solutions and managing the implementation programme. Ricoh’s virtualised solution reduced costs, simplified support and improved workforce mobility.
Achieving a Successful Corporate Relocation with IT Infrastructure to Support a Rapidly Expanding Business
Ricoh mapped out and delivered a solution that enabled ESP to make a seamless move to their new headquarters with the IT infrastructure and support they needed to allow them to continue to rapidly expand their business
Ricoh IT Services Meets the Needs of Community Outreach Organization
Ricoh Proactive Managed IT Services offers around-the-clock service. Unlike the previous IT services provider, Ricoh manages everything, including hardware, software, onsite calls and more, quickly and economically.
Product Sign Supplies Modernizes its IT Network and Alleviates Growing Security Threats
Product Sign Supplies chose Ricoh’s Proactive Select IT Services plan to modernize its network and help alleviate its many IT issues.
Helloworld Limited Keeps Network Up and Running Effectively with Ricoh IT Services
Through Ricoh’s NetActive service, Helloworld’s IT department have access to Ricoh’s senior, level 3, network engineers whenever they need them – 24 hours a day, seven days a week.
Network Ten Consolidates Disparate Networks with Ricoh IT Services
Network Ten had a need to consolidate its five disparate networks into two converged Wide Area Networks (WANs). This project was conducted to save costs associated with running the network, to increase its capacity and performance and to mitigate risks.
McDonald Real Estate Improves Access to Information with Ricoh
“In order to best serve our clients, our agents need to be truly mobile with full remote access to emails and data, backed up by a prompt and efficient support office. With Ricoh IT Services we’ve achieved this and more.”
Searells Improves System Performance with Ricoh
A future-proofed IT system with virtual server infrastructure and a Remote Desktop Service for full and fast remote access via a thin client technology—all covered by a fixed-price Ricoh Managed Service contract.
Process Optimisation Saves Hospital Group €½ Million
Automating patient registration and implementing a digital workflow helped to streamline the healthcare provider’s administrative processes. Process optimisation has cut the time employees spend on administrative processes by 25,000 hours a year.
Digitising Documents Provides Helping Hand for Medics
A new electronic health record system is giving doctors at German hospital group KHWE quicker access to essential medical information to help them provide better outcomes for their patients. Meanwhile, the digitisation of the company’s administrative documents is significantly improving the efficiency of the organisation itself.
MDS Improves Operational Efficiency and Customer Centricity
A leading retail bank wasted time and money managing its own document infrastructure. Keen to outsource service provision, the bank sought a supplier capable of providing managed services on a global basis. Ricoh proved the perfect partner, implementing the structured programme through which the bank achieved dramatic improvements in operational efficiency.
Global Strategic Alliance Allows IBM to Provide Print as a Service
Ricoh has transformed the retailer’s print infrastructure. Users have access to versatile technology enabling printing on the move, whilst the managed service has released internal resource.
Global MDS Implementation Drives Improved Performance
Ricoh supports Renault-Nissan’s regional operations with class leading technology and expertly provisioned services. The solution has halved Renault-Nissan’s print expenditure.
University of Kentucky Saves Big with Massive Document Management Overhaul
A 20-person team was deployed to the UK campus to streamline operations, standardize equipment and supplies and simplify processes for staff, faculty and students.
Regis University Drives Cost Out of Printing with a New Output Fleet and Expert Print Management
Regis recently underwent a major modernization of its print output fleet, implemented Managed Document Services (MDS) and outsourced control of its print, copy and mail center to its partner of choice — Ricoh.
Gaining Responsiveness and Control over Global Print Activities with a True MDS Partner
The Ricoh team helped the organization gain control over its previously disparate device fleet with effective, efficient MDS solutions and the consultative approach of a true partner.
Hosted MDS Print Services Deliver “Next Generation” Print Services for a Fortune Global 500 Company
The company benefits from a fully managed global print service providing enhanced management and reporting, access to advanced MDS services and improved user experience across the global organization.
Managed Document Services Strategy Helps Financial Services Company Transfer Cost Savings to Bottom Line
Ricoh optimizes fleet and streamlines copy and mail center processes to enhance efficiency and reduce costs for three branch offices of a large financial services company.
Westpac Creates a More Productive and Sustainable Place to Work with Ricoh Managed Document Services
With Managed Document Services, Westpac has been able to reduce waste, improve efficiencies, and successfully contribute to their environmental and sustainability goals.
Ricoh Develops and Implements a New Bill Design for Los Angeles Department of Water and Power
LADWP chose a Precision Marketing solution to develop and implement a new, easy to read bill design. The technology created a new billing and delivery infrastructure for LADWP driven by an InfoPrint ProcessDirector powered Automated Document Factory (ADF).
Ricoh Supports Renault’s Eco Drive
Ricoh supported Renault in a Green IT initiative, helping the company reduce the energy consumed by its printer fleet by applying an optimal energy saving profile. The solution cut the printer fleet’s energy consumption by 250,000 kWh per annum.
Mobile Green IT Printing Initiative for Vodafone
Keen to reduce the environmental impact of its office print environment, Vodafone launched a Green IT ‘Less Paper Office’ initiative. Ricoh’s solution supports Vodafone’s flexible work and mobility strategy, and has helped the company achieve significant and sustainable reductions in carbon emissions.
Global Services Provide Sustainable Business Advantage
Ricoh has transformed the company’s document infrastructure, reducing print expenditure and cutting carbon emissions. The solution has simplified procurement processes, reducing administration and improving business agility.
Meeting Company Goals with Document Management that is Smart and Green
Ricoh implemented a sustainability program that allowed the company to support its Green initiatives, developing a toner and cell phone recycling program as well as seeking solutions for reducing paper-based processes.
Building a Green Future with Ricoh’s Environmentally Friendly Solutions
Ricoh replaced stand-alone copiers, printers and fax machines and revamped department workflows to replace paper workflows with the capture and filing of electronic images of documents.
Environmental Benefits and Significant Savings for Southbank Institute of Technology
Ricoh helped the company address a multitude of operational, cost and environmental inefficiencies within its incumbent print device fleet and management practices, resulting in environmental benefits as well as cost savings.
Ricoh Services can Help
Collaborate and share with anyone, anywhere, anytime with the best ways to communicate and engage.
- Enhance the value of customer communications
- Reduce the cost of communication and collaboration
- Help employees communicate and collaborate more effectively
Recent Blog Posts
In a recent blog, I highlighted the business advantages that flow from being more digitally mature.
Are you tired of hearing about “the cloud” yet? It might be one of the most overused (and...
For companies looking to attract top talent and increase productivity, it is critical to prepare...